Customer Operations Team Lead — Service Excellence in Basingstoke

Overview

A cloud-based SaaS provider in Basingstoke is seeking a Customer Support Team Leader to manage and develop the Customer Support and Verifications Team. The role involves ensuring outstanding customer service and building strong customer relationships.

Responsibilities

• Manage and develop the Customer Support and Verifications Team.
• Ensure outstanding customer service and build strong customer relationships.

Qualifications

• Strong background in team leadership
• 2-3 years’ experience
• Excellent communication skills

Benefits

• Wellness fund
• Pension
• Professional development opportunities