Compliance Verification Specialist in Basingstoke

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary

The Compliance Verification Specialist ensures that all supplier and contractor data submitted to the Once For All platform is accurate, compliant, and validated to the highest standard. The role exists to protect the integrity of the OFA compliance ecosystem by reviewing technical documentation, verifying evidence against regulatory and customer requirements, and resolving discrepancies quickly and professionally.

Role Accountabilities

• Verification & Quality Assurance
  • Review, validate, and approve technical, compliance, and accreditation documents submitted by suppliers and contractors.
  • Ensure all evidence meets Once For All standards, regulatory requirements, and customer specific criteria.
  • Identify incomplete, inaccurate, or non-compliant submissions and take appropriate action to resolve them.
  • Maintain high levels of accuracy and consistency across all verification decisions.
  • Take ownership of complex, non-standard, or higher-risk verification cases, applying sound judgement and escalating where required.
  • Interpret documentation including, but not limited to financial, insurance, environmental, and quality to determine compliance against defined standards.
• Customer Experience & Support
  • Communicate verification outcomes clearly and professionally to customers, explaining requirements and next steps.
  • Guide users through the verification process, helping them understand what evidence is needed and why.
  • Handle queries efficiently, ensuring a smooth and supportive customer journey.
• Operational Efficiency
  • Manage verification queues to meet agreed SLAs and turnaround times.
  • Escalate complex or high-risk cases where ambiguity, elevated risk, or policy interpretation is required, working closely with senior team members or compliance specialists.
  • Contribute to continuous improvement by identifying recurring issues, process gaps, or opportunities to streamline workflows.
• Collaboration & Cross Team Alignment
  • Work closely with Customer Operations, Compliance, Product, and Sales teams to resolve issues and improve the verification experience.
  • Provide feedback on platform functionality, documentation requirements, and customer pain points.
  • Contribute to training materials, knowledge bases, and best practice guidance for internal and external users.

What Success Looks Like

• High accuracy and consistency in complex verification decisions.
• Reduced rework and escalation due to strong first-time technical judgement.
• Positive customer feedback on clarity of verification outcomes.
• Trusted subject-matter support for wider Customer Operation teams.
• Comfortable working autonomously on complex cases while escalating appropriately where risk or ambiguity is identified.

Knowledge, Skills, Experience and Qualifications

Essential

• Experience reviewing, interpreting, and validating complex documentation such as financial records, insurance certificates, or compliance evidence.
• Strong analytical skills with the ability to assess evidence against defined regulatory, contractual, and customer-specific requirements.
• High attention to detail and sound professional judgement when making verification decisions, particularly in higher-risk or non-standard cases.
• Confidence working across multiple systems and datasets, with the ability to quickly learn new tools and platforms.
• Ability to identify discrepancies, inconsistencies, or risk indicators within technical documentation and take appropriate action.
• Clear and professional written communication skills, with the ability to explain complex verification outcomes in a customer-friendly way.
• Strong time management and prioritisation skills, with experience managing complex workloads to meet SLAs.

Desirable

• Experience or formal knowledge in one or more of the following areas:

• Financial or accounting documentation (e.g. accounts, turnover validation, financial health indicators)
• Insurance verification (e.g. policy schedules, limits of indemnity, exclusions)
• Environmental management systems or environmental compliance
• Quality management systems (e.g. ISO standards or equivalent frameworks)
• Previous experience in compliance, risk, audit, assurance, or regulated environments.
• Familiarity with interpreting standards, schemes, or accreditation frameworks.
• Experience handling escalated, complex, or high-risk cases within an operational or customer-facing environment.

What we offer

• Wellness fund or Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• 24/7 and 365 Days Employee Assistance Programme
• Team and company offsite events
• Specsavers eye care voucher
• Free Tea, Coffee and fruit every week – Basingstoke office