At a Glance
- Tasks: Design and improve AI chatbot prompts, ensuring top-notch customer interactions.
- Company: Join a high-growth SaaS company transforming supply chain management.
- Benefits: Enjoy 25 days holiday, wellness fund, and ongoing professional development.
- Other info: Dynamic team environment with opportunities for international exposure.
- Why this job: Be at the forefront of AI technology and make a real impact.
- Qualifications: 4-5 years experience with chatbots and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary
We are looking for an AI Chatbot Operations Manager to support our group AI strategy, we are deploying a customer chatbot on Intercom, which is active in the French and British markets.
Job Responsibilities
- Design and improve chatbot prompts in French and English, writing, testing, impact measurement, iteration.
- Formalise a continuous improvement cycle and document the principles of conversational design.
- Audit and restructure the knowledge base (Intercom Articles) on the FR and UK markets.
- Keep content up to date in collaboration with business teams (contracts, products, processes).
- Build monitoring dashboards: resolution rate, CSAT, escalations, cost per resolution, abandonment.
- Produce regular reports for the Head of Operational AI and group operations.
- Detect anomalies in Intercom.
- Support the expansion of the chatbot to new products, question categories, and markets.
- Define the prompt and content requirements for each new scope.
Candidate Requirements
- 4 to 5 years of operational experience on a chatbot platform. Intercom preferred; Zendesk AI, Ada, Live Person or Drift accepted.
- Experience in designing and optimizing prompts, with measurable results (resolution rate, CSAT).
- Understanding of how LLM chatbots work: grounding, retrieval, hallucination, enough to diagnose and correct.
- Excel or Google Sheets: autonomous construction of reports from platform data.
- Structured knowledge base management (Intercom Articles, Zendesk Guide, Notion, Confluence or equivalent).
Additional advantages
- Advantageous if you are proficient in both French and English.
- You execute methodically and you also know how to step back.
- Curiosity about applied AI. You are interested in the next step, not just maintenance.
- Experience in an international or multi-market context.
- Knowledge of the construction industry or compliance platforms.
What we offer
As well as a career in a fast paced environment within an expanding business, we also offer the below benefits as standard:
- Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
AI Chatbot Operations Manager UK Head Office - Basingstoke employer: Once For All Limited
Once For All is an exceptional employer, offering a dynamic work environment in Basingstoke that fosters innovation and professional growth. With a strong commitment to employee well-being, we provide comprehensive benefits including private medical insurance, a wellness fund, and generous holiday allowances, alongside opportunities for continuous professional development. Join us to be part of a high-growth SaaS company that values curiosity and collaboration, while making a meaningful impact across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land AI Chatbot Operations Manager UK Head Office - Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to AI chatbots. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your previous work with chatbots. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace AI Chatbot Operations Manager UK Head Office - Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Chatbot Operations Manager role. Highlight your experience with chatbot platforms like Intercom and any relevant metrics you've achieved. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples of how you've designed and optimised chatbot prompts in the past. We love seeing measurable results, so include those stats if you can!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see why you're a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Once For All Limited
✨Know Your Chatbot Stuff
Make sure you brush up on your knowledge of chatbot platforms, especially Intercom. Be ready to discuss your past experiences with designing and optimising prompts, and how you've measured success in terms of resolution rates and customer satisfaction.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data to drive improvements in chatbot performance. Bring examples of reports you've created using Excel or Google Sheets, and be ready to explain how you’ve detected anomalies and made data-driven decisions.
✨Demonstrate Your Curiosity
This role requires a keen interest in applied AI. Be prepared to discuss the latest trends in AI and how they can impact chatbot operations. Show that you're not just about maintenance but are excited about innovation and continuous improvement.
✨Be Bilingual and Confident
If you're proficient in both French and English, make sure to highlight this during your interview. Practice answering potential questions in both languages, as this will demonstrate your ability to manage content across different markets effectively.
