At a Glance
- Tasks: Lead the checkout and payments experience across multiple brands and markets.
- Company: Join OnBuy, one of the UK's fastest-growing tech companies.
- Benefits: Enjoy a competitive salary, equity, 25 days leave, and career development opportunities.
- Other info: Remote or hybrid work options available; be part of a diverse and inclusive team.
- Why this job: Make a real impact on customer experiences in a dynamic and evolving environment.
- Qualifications: Experience in product management, eCommerce, and agile methodologies required.
The predicted salary is between 75000 - 75000 £ per year.
OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest‑growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.
Working at OnBuy, we are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to “get it done”. You are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever‑changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves.
About the Role
Own the end‑to‑end buyer journey from basket through to successful order placement across multiple brands and markets, ensuring checkout is fast, trusted, resilient, and commercially effective across 21 markets. Checkout & Payments is critical to conversion and international growth, covering basket, account creation, payment methods, alternative payment methods (APMs), wallets, payment performance, local payment preferences, fraud considerations, currency and localisation requirements, translated buyer‑facing journeys where required, and the customer experience of completing a purchase with confidence across multiple brand and market contexts.
Product Strategy and Vision
Define and own the product vision and roadmap for basket, checkout, account creation, payment methods, APMs, wallets, payment performance, and payment localisation across multiple brands and markets, aligned to company strategy and business goals. Translate buyer friction, payment data, market performance, payment method gaps, APM suitability, operational needs, risk considerations, local payment preferences, language and currency needs, and commercial priorities into clear problem statements, user stories, and measurable outcomes. Continuously prioritise and refine the backlog based on conversion impact, payment success, APM coverage, customer trust, operational efficiency, brand priorities, local market needs, and business value.
Delivery and Execution
Work closely with engineering, QA, design, data, risk, finance, international, customer service, payment partners, acquiring partners, and PSPs to deliver high‑quality checkout and payment experiences across brands and markets. Lead sprint planning, reviews, and backlog refinement to maintain clarity, alignment, and focus for your squad. Balance delivery speed with long‑term scalability, technical health, payment reliability, APM scalability, compliance requirements, currency and language localisation, brand consistency, and operational efficiency. Focus on outcomes over outputs, ensuring delivery directly improves checkout conversion, payment success, trust, and business value across multi‑brand and international market journeys.
Customer and Stakeholder Engagement
Champion the voice of the customer using checkout analytics, payment insight, customer feedback, and research to inform decision‑making. Partner with commercial, operations, finance, risk, customer service, marketing, international teams, localisation stakeholders, and payment providers to ensure alignment and adoption of new features across brands and markets. Communicate product performance, progress, risks, trade‑offs, and impact against goals and key metrics clearly and consistently across all levels.
Data and Outcomes
Define clear goals and key metrics for checkout conversion, payment authorisation, payment failure rate, payment method uptake, APM adoption, drop‑off, fraud/risk outcomes, order completion, and performance by brand and market. Use analytics and insight to measure performance, track progress, identify friction, and prioritise opportunities for improvement across multi‑brand and 21‑market experiences. Make evidence‑based decisions combining data, customer feedback, operational insight, partner input, and experimentation. Continuously iterate to improve checkout speed, payment choice, local market relevance, buyer confidence, resilience, and satisfaction through data‑driven learning.
Requirements
- Proven experience as a Product Owner or Product Manager in a digital, eCommerce, marketplace, fintech, payments, multi‑brand, multi‑market, or SaaS environment.
- Familiarity with Agile tools such as Jira and Confluence and BI tools such as Looker Studio, GA4, payment analytics, or similar.
- Experience in checkout optimisation, payments & APMs, localisation & market readiness, conversion & funnel analytics.
- Strong understanding of Agile delivery, backlog management, and cross‑functional squad leadership.
- Excellent communication and stakeholder management skills, able to influence without authority across technical, commercial, finance, risk, and operational teams.
- The confidence and curiosity to act as the subject‑matter expert and go‑to contact for checkout and payments across the buyer journey, brands, and markets.
- A focus on measurable outcomes with a clear ability to link checkout and payment improvements to conversion, order completion, and commercial impact.
Desirable Experience
- Checkout optimisation: Experience improving basket, checkout, account creation, delivery, payment selection, and order completion journeys.
- Payments & APMs: Strong understanding of card payments, digital wallets, alternative payment methods, authorisation rates, payment failures, refunds, payment method routing, local payment preferences, and payment provider integrations across multiple markets.
- Localisation & market readiness: Experience shaping checkout and payment experiences for multiple countries, including currency, language, translated content, local payment expectations, legal/compliance constraints, and market‑specific conversion barriers.
- Conversion & funnel analytics: Ability to use drop‑off data, payment performance, experimentation, and customer behaviour insight to identify and prioritise improvements.
- Risk, trust & compliance awareness: Appreciation of fraud, chargebacks, customer trust, regulatory considerations, and operational controls within checkout and payments.
Benefits
The salary on offer for this role is up to £75000 per annum depending on experience.
We also offer the following benefits:
- Company equity – in return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.
- 25 days annual leave + bank holidays.
- 1 extra day off for your birthday.
- Employee Assistance Programme.
- Perks at Work benefit platform.
- Opportunities for career development and progression.
This role is UK remote or Hybrid if you live near our Manchester or Bournemouth offices. You must have the right to live and work in the UK to be considered. We are unable to provide sponsorship for this role.
Our Commitment
OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Product Owner - Checkout & Payments in London employer: OnBuy
OnBuy is an exceptional employer that fosters a dynamic and collaborative work culture, where every team member has the opportunity to make a meaningful impact on our mission to be the best online marketplace. With a focus on employee growth, we offer extensive career development opportunities, competitive benefits including company equity, and a supportive environment that values innovation and adaptability. Whether you choose to work remotely or in our vibrant Manchester or Bournemouth offices, you'll be part of a close-knit team dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Checkout & Payments in London
✨Tip Number 1
Get to know OnBuy inside out! Research their mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to product ownership and payments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Product Owner - Checkout & Payments in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Product Owner at OnBuy and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in eCommerce, payments, or product management. We love seeing how your background aligns with what we do, so don’t hold back on those specific achievements that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly understand your qualifications and how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at OnBuy
✨Know Your Product Inside Out
Before the interview, dive deep into OnBuy's checkout and payment processes. Understand the buyer journey from basket to order placement, and be ready to discuss how you can enhance it. Familiarity with their current challenges and successes will show your genuine interest and readiness to contribute.
✨Showcase Your Data Skills
Since data-driven decision-making is key for this role, prepare examples of how you've used analytics to improve checkout conversion or payment success in previous roles. Be specific about the metrics you tracked and the outcomes achieved, as this will demonstrate your ability to link actions to measurable results.
✨Emphasise Agile Experience
OnBuy values Agile methodologies, so be sure to highlight your experience with Agile tools like Jira and Confluence. Discuss how you've led cross-functional teams and managed backlogs effectively, showcasing your ability to balance speed with quality in delivery.
✨Engage with Stakeholder Management
Prepare to discuss how you've successfully communicated with various stakeholders in past projects. Share examples of how you've influenced decisions without direct authority, as this role requires strong collaboration across technical and commercial teams to drive product success.
