At a Glance
- Tasks: Lead a top-notch customer support team and drive efficiency through tech and process improvements.
- Company: A leading online marketplace with a focus on innovation and customer experience.
- Benefits: Competitive salary up to £80,000, hybrid work model, and equity options.
- Other info: Join a dynamic team in either Bournemouth or Manchester with great growth potential.
- Why this job: Make a real impact in enhancing buyer and seller experiences in e-commerce.
- Qualifications: Strong background in digital transformation and leadership in customer operations.
The predicted salary is between 80000 - 80000 £ per year.
A leading online marketplace is seeking a Head of Customer Response to lead a world-class customer support function.
This role is pivotal in driving efficiency and continuous improvement through technology and process excellence while enhancing both buyer and seller experiences.
The ideal candidate should have a strong background in digital transformation and leadership within customer operations, particularly in e-commerce.
The position is hybrid, based in either Bournemouth or Manchester, and offers a competitive salary up to £80,000. #J-18808-Ljbffr
Head of AI-Driven Customer Ops (Hybrid, Equity) employer: OnBuy
At OnBuy, we pride ourselves on being a dynamic and rapidly growing online marketplace that values each team member's contributions. Our work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth in a fast-paced environment. As a Senior Performance Marketing Manager, you'll play a pivotal role in shaping our marketing strategies while enjoying the benefits of a supportive team that encourages meaningful change and prioritises your voice.
