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- Tasks: Lead the Seller Experience strategy and enhance seller journeys on our marketplace.
- Company: Join OnBuy, one of the UK's fastest-growing tech companies.
- Benefits: Dynamic work environment with opportunities for growth and meaningful impact.
- Why this job: Shape the future of e-commerce and empower sellers to thrive.
- Qualifications: Proven leadership in product ownership and customer experience.
- Other info: Be part of a close-knit team focused on innovation and success.
The predicted salary is between 43200 - 72000 £ per year.
Who are OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.
Working at OnBuy, we are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. You are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves.
About the Role: The Head of Seller Experience owns the end-to-end Seller Journey and the commercial success of our seller base. You will define and deliver a strategy that makes it effortless and rewarding for sellers to onboard, trade, grow and thrive on our marketplace. This role leads our Seller-side Product Owners and partners across all aspects of our business to design intuitive seller experiences, unlock trading performance and ensure sellers maximise their success on our platform. You will combine insight, design, commercial analysis and automation to drive simplicity, trust and measurable trading outcomes. You will champion the seller, create frictionless journeys and ensure our platform evolves in line with seller needs and marketplace opportunity. This is a strategic, insight-led and outcome-focused leadership role balancing Product Ownership, CX excellence and commercial growth. Sellers are the beating heart of our marketplace. You will be the engine force that enables them to join, trade and scale with confidence. Through experience innovation, commercial discipline and insight-led leadership, you will shape the future of our marketplace and unlock sustainable global growth.
Key Responsibilities: Strategy
Head of Seller Experience employer: OnBuy Limited
Contact Detail:
OnBuy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Seller Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just interested in any job, but specifically in being part of OnBuy's mission to create an exceptional seller experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the Head of Seller Experience role. We believe that showcasing your passion and understanding of the seller journey will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to making OnBuy the best choice for every customer.
We think you need these skills to ace Head of Seller Experience
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and OnBuy shine through. We want to see that you’re genuinely excited about the opportunity to enhance the seller experience and contribute to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Head of Seller Experience role. We love seeing how your unique background can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we’re looking for someone who can simplify complex concepts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our journey!
How to prepare for a job interview at OnBuy Limited
✨Know Your Seller Journey
Before the interview, dive deep into understanding the seller journey at OnBuy. Familiarise yourself with the current processes and think about how you would enhance them. This shows that you're not just interested in the role but are already thinking strategically about how to improve the seller experience.
✨Showcase Your Leadership Style
As a Head of Seller Experience, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Be ready to discuss how you empower others and drive results while maintaining a focus on collaboration and innovation.
✨Emphasise Adaptability
OnBuy thrives in an ever-changing environment, so be prepared to discuss how you've adapted to change in previous roles. Share specific instances where you've successfully navigated challenges and turned them into opportunities, demonstrating your ability to stay focused and prioritise effectively.
✨Bring Data-Driven Insights
This role requires a strong analytical mindset. Come armed with data-driven insights from your past experiences that highlight your ability to make informed decisions. Discuss how you've used analytics to shape strategies and improve seller performance, showcasing your insight-led approach.