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- Tasks: Guide patients through their care journey with empathy and operational discipline.
- Company: A leading healthcare provider focused on patient outcomes.
- Benefits: Competitive salary, flexible remote work, and health benefits.
- Other info: Join a diverse team with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while working from anywhere.
- Qualifications: 2+ years in healthcare roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote
Employment Type: Full-time
Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $45,000 – $70,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Patient Care Coordinator to guide patients through their care journey. The role combines empathy with operational discipline — making sure appointments, referrals, and follow-ups happen on time, every time.
Key Responsibilities
- Schedule and coordinate patient appointments across providers and specialties
- Manage referrals, prior authorisations, and insurance verifications
- Communicate with patients via phone, secure messaging, and email
- Maintain accurate documentation in the EHR
- Coordinate care transitions and follow-up workflows
- Triage patient questions to clinical staff appropriately
Required Skills and Qualifications
- 2+ years in healthcare administration, patient care coordination, or front-office roles
- Familiarity with EHR systems (Epic, Cerner, Athena, eClinicalWorks)
- Strong working knowledge of medical terminology and insurance basics
- Excellent written and verbal communication and patient empathy
- HIPAA awareness and discretion with patient information
- Comfort with high-volume, schedule-driven work
What You'll Bring
- Genuine commitment to patient outcomes and care quality
- Clear written and verbal communication across clinical and non-clinical teams
- Strong attention to compliance, documentation, and confidentiality
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Patient Care Coordinator (Remote) employer: OnBoard
Contact Detail:
OnBoard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Patient Care Coordinator role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to patient care coordination. Think about how you can showcase your empathy and operational skills, as these are key in this role. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join our team.
We think you need these skills to ace Patient Care Coordinator (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Care Coordinator role. Highlight your experience in healthcare administration and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with patients and clinical staff, it’s crucial to demonstrate your written and verbal communication skills. Use clear, concise language in your application to reflect your ability to convey information effectively.
Highlight Your Empathy: As a Patient Care Coordinator, empathy is key! Share examples in your application that showcase your commitment to patient outcomes and care quality. We love seeing candidates who genuinely care about making a difference in patients' lives.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at OnBoard
✨Know Your Stuff
Make sure you brush up on medical terminology and insurance basics before the interview. Familiarity with EHR systems like Epic or Cerner will also give you an edge. The more you know, the more confident you'll feel!
✨Show Your Empathy
As a Patient Care Coordinator, empathy is key. Prepare examples of how you've successfully communicated with patients in the past. Highlight your ability to handle sensitive situations with care and understanding.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving skills. Think about how you would manage scheduling conflicts or triage patient questions. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!