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- Tasks: Manage inbound calls and assist customers with insurance renewals.
- Company: Join a dynamic team focused on customer satisfaction in the insurance industry.
- Benefits: Enjoy full training, flexible hours, and potential for remote work.
- Why this job: Great opportunity to develop customer service skills and make a positive impact.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Full training provided to help you succeed in your role.
The predicted salary is between 24000 - 36000 £ per year.
No experience required, full training provided.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Account Handler. In this role, you will be responsible for managing inbound calls from existing customers, assisting them with insurance renewals, and identifying opportunities for cross-selling various insurance products including home, motor, life, and business.
Customer Account Handler employer: Onar Recruitment Ltd
Contact Detail:
Onar Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Handler
✨Tip Number 1
Familiarise yourself with the insurance products we offer, such as home, motor, life, and business insurance. Understanding these products will help you engage confidently with customers and demonstrate your commitment to their needs.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries over the phone. Role-playing scenarios with friends or family can help you become more comfortable and effective in managing calls.
✨Tip Number 3
Showcase your customer service skills by highlighting any relevant experiences, even if they are not directly related to insurance. Being able to demonstrate empathy and problem-solving abilities will set you apart.
✨Tip Number 4
Research our company culture and values to align your approach during the interview process. Showing that you resonate with our mission will make a positive impression on the hiring team.
We think you need these skills to ace Customer Account Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Account Handler. Familiarise yourself with the types of insurance products mentioned, as this will help you tailor your application.
Highlight Relevant Skills: Even if you have no direct experience, think about transferable skills such as communication, problem-solving, and customer service. Make sure to highlight these in your CV and cover letter.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you are interested in the insurance industry and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Onar Recruitment Ltd
✨Show Your Customer Focus
Since the role is all about managing customer accounts, make sure to highlight any previous experience where you provided excellent customer service. Even if it's not in a professional setting, sharing examples of how you've helped others can demonstrate your dedication to customer satisfaction.
✨Familiarise Yourself with Insurance Products
Although no experience is required, having a basic understanding of insurance products like home, motor, life, and business insurance can set you apart. Do some research beforehand and be prepared to discuss how these products work and why they are important for customers.
✨Practice Active Listening
In this role, you'll be handling inbound calls, so showcasing your active listening skills during the interview is crucial. Practice responding to questions by summarising what the interviewer has said to show that you understand their needs and concerns.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or how you would approach cross-selling. Prepare thoughtful responses that reflect your problem-solving abilities and willingness to learn.
