Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure successful implementation of ON24 products.
- Company: Join ON24, a leader in AI-driven engagement solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be the key to helping clients succeed with innovative technology.
- Qualifications: Strong communication skills and experience in customer success or project management.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager role at ON24. ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.
Role Overview
Customer Success Managers (CSMs) are responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. This requires an organized individual, comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.
Primary Responsibilities
- Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value.
- Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Act as client point‑of‑contact to ensure successful execution of all client engagements.
- Consistently meet project timelines and ensure client expectations are exceeded.
- Onboard new customers to hit key milestones, partnering with cross‑functional teams to facilitate.
Customer Success Manager in London employer: ON24
Contact Detail:
ON24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ON24 on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding ON24's products inside out. We should be ready to discuss how we can help clients maximise their use of these tools, showing that we’re not just a fit for the role but also passionate about their mission.
✨Tip Number 3
Practice our pitch! We need to clearly articulate our experience in customer success and how it aligns with ON24’s goals. Role-play with a friend or in front of the mirror to boost our confidence.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart. Let’s remind them why we’re the perfect fit for their team!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client management and project coordination, as these are key for us at ON24.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully driven product adoption and managed client relationships.
Be Personable: Remember, we’re looking for someone who can build strong relationships with clients. Let your personality shine through in your application – it’s all about connecting with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at ON24
✨Know Your ON24 Inside Out
Before the interview, make sure you understand ON24's products and how they help businesses thrive in the AI era. Familiarise yourself with their intelligent engagement platform and think about how you can leverage it to drive customer success.
✨Showcase Your Organisational Skills
As a Customer Success Manager, you'll need to juggle multiple projects. Prepare examples from your past experiences where you've successfully managed several tasks at once, ensuring you met deadlines and exceeded client expectations.
✨Be Ready to Discuss Client Engagement
Think of specific instances where you've improved customer satisfaction or engagement. Be prepared to discuss how you identified low utilisation and what strategies you implemented to enhance customer success.
✨Demonstrate Your Teamwork Abilities
This role involves working closely with cross-functional teams. Share examples of how you've collaborated with sales, engineering, or finance teams in the past to achieve common goals and ensure successful project execution.