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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in our vibrant retail store.
- Company: Join a dynamic team at On, focused on growth and innovation.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Make a real impact while shaping the future of retail and enhancing customer experiences.
- Qualifications: 1+ years in retail or customer service with strong communication skills.
- Other info: Flexible hours and a commitment to inclusivity and personal well-being.
The predicted salary is between 28800 - 43200 £ per year.
Retail – Store Advisor, London (Brompton Road)
As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.
Your Mission
- Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
- Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
- Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
- Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
Embrace Company Values
The Team Spirit: Foster a collaborative and positive team environment.
The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
Your story
- You have 1+ years of relevant experience in retail or customer service
- You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
- You possess organizational skills and attention to detail
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
- Ability to work weekends, evenings and holidays as needed.
About the Team
In this role, you will be part of a dynamic and passionate team dedicated to driving store success. You will work closely with fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Your role will be instrumental in fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.
Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.
Everyone\’s very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we\’re working to build that relationship right away.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn\’t for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that \’Wow\’ moment.
Step One:
It starts with you…
You\’ll start by submitting your application to a specific role.
We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn\’t receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
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Retail - Store Advisor, London (Brompton Road) employer: On
Contact Detail:
On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Store Advisor, London (Brompton Road)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on On. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to providing exceptional customer service and driving sales performance, just like they’re looking for.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look sharp and professional. It’s all about making a great first impression, and looking the part can really help you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail - Store Advisor, London (Brompton Road)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged with customers and resolved their issues in the past. Share specific examples that demonstrate your ability to enhance the shopping experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Be Organised and Detail-Oriented: Since the role involves maintaining stock levels and managing inventory, it’s important to showcase your organisational skills. Mention any relevant experience you have in keeping things tidy and efficient – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at On!
How to prepare for a job interview at On
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've successfully engaged with customers in the past, resolved issues, and enhanced their shopping experience. This will show that you understand the core of what the Store Advisor role is all about.
✨Showcase Your Organisational Skills
Since maintaining stock levels and a clean environment is key, think of specific instances where you've demonstrated strong organisational skills. Whether it’s managing inventory or keeping a workspace tidy, having concrete examples will help you stand out.
✨Be Ready for Teamwork Questions
The role involves working closely with others, so expect questions about teamwork. Prepare to discuss how you've collaborated with colleagues in the past, contributed to team goals, or supported in-store events. This will highlight your ability to thrive in a team-oriented atmosphere.
✨Bring Ideas to the Table
Think about ways you could contribute to in-store events or community engagement. During the interview, don’t hesitate to share your ideas on boosting customer interaction or enhancing the store's presence. This shows initiative and a genuine interest in making a positive impact.
