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- Tasks: Provide exceptional customer service and drive sales in our retail store.
- Company: Join a dynamic team at On, known for its positive spirit and innovative culture.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and well-being.
- Why this job: Make a significant impact while developing your career in a vibrant retail community.
- Qualifications: 1+ years in retail or customer service, with strong communication and organisational skills.
- Other info: Be part of a collaborative team that values creativity and customer engagement.
Overview Part-time opportunity (10 hour contracts). In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.
Your mission Greet customers warmly and assist them in finding products that meet their needs.
Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
Offer product knowledge and recommendations to enhance customer satisfaction.
Maintain a solid understanding of the products and services offered in the store.
Share relevant product information with customers to assist them in making informed purchasing decisions.
Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
Work closely with other team members to ensure a seamless customer experience.
Participate in team meetings and training sessions to stay updated on store policies and procedures.
Support colleagues by sharing knowledge and assisting with tasks as needed.
Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
Uphold the company’s values and brand philosophy in all interactions, both with customers and colleagues.
The Team Spirit: Foster a collaborative and positive team environment.
The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
Your story You have 1+ years of relevant experience in retail or customer service
You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
You possess organizational skills and attention to detail
Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
What We Offer On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
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Retail - Store Advisor, Battersea (Part-time) employer: On
Contact Detail:
On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Store Advisor, Battersea (Part-time)
✨Tip Number 1
Familiarise yourself with our brand values and the specific products we offer. This knowledge will not only help you engage customers effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for the types of interactions you'll have as a Store Advisor and show your ability to handle various customer needs.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and interview process, which can give you an edge when applying.
✨Tip Number 4
Prepare thoughtful questions to ask during your interviews. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you, aligning with our collaborative and positive team spirit.
We think you need these skills to ace Retail - Store Advisor, Battersea (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise skills like communication, problem-solving, and teamwork, as these are crucial for the Store Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the retail environment. Mention specific experiences where you enhanced customer satisfaction or contributed to team success.
Showcase Your Product Knowledge: In your application, demonstrate your understanding of the products and services offered by the company. This shows that you are proactive and genuinely interested in the role.
Highlight Team Spirit: Discuss your ability to work collaboratively in a team setting. Provide examples of how you've supported colleagues or contributed to a positive team culture in previous roles.
How to prepare for a job interview at On
✨Showcase Your Customer Service Skills
As a Store Advisor, exceptional customer service is key. Prepare examples from your past experience where you successfully engaged with customers, resolved issues, or enhanced their shopping experience. This will demonstrate your ability to meet the role's expectations.
✨Know the Products Inside Out
Familiarise yourself with the products and services offered in the store. Being able to share relevant product information and recommendations during the interview will show your enthusiasm and readiness to assist customers effectively.
✨Emphasise Team Collaboration
The role requires working closely with other team members. Be ready to discuss how you've contributed to a positive team environment in previous roles, and share examples of how you supported colleagues to achieve common goals.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.