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- Tasks: Lead daily store operations and create a premium shopping experience for our fans.
- Company: Join On, a dynamic brand focused on innovation and customer engagement.
- Benefits: Enjoy competitive salary, generous PTO, and comprehensive health benefits.
- Other info: Experience a supportive environment that prioritises personal growth and well-being.
- Why this job: Be part of a passionate team that values authenticity and excellence in every interaction.
- Qualifications: 5+ years in retail leadership with strong problem-solving and coaching skills.
The predicted salary is between 60000 - 65000 £ per year.
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.
Your Mission
- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards.
- Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction.
- Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
- Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behaviour to enable positive change in store performance.
- Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development.
- Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability.
Your Story
- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
- You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles.
- You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members.
- You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits.
- You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders.
Meet The Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position inclusive of base + bonus: $90,000 - $95,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.
At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 15 paid US vacation days, store closure on Thanksgiving and Christmas and a plethora of product perks!
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
On Associate Store Leader, Fashion Island in Newport employer: On
Contact Detail:
On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Associate Store Leader, Fashion Island in Newport
✨Tip Number 1
Get to know the company culture before your interview. Dive into On's values and mission, and think about how your experience aligns with their focus on premium service and team engagement. This will help you connect better during the conversation.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've driven operational excellence in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 3
Don’t just wait for the interview; network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insights about the team and the role. This could give you an edge and show your genuine interest in the position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the On team. Good luck!
We think you need these skills to ace On Associate Store Leader, Fashion Island in Newport
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for On and its premium identity shine through. Share specific examples of how you've embodied similar values in your previous roles, and why you want to be part of our team.
Be Detail-Oriented: Just like we focus on operational excellence, make sure your application reflects that attention to detail. Double-check for typos and ensure your experience aligns with the job description. A polished application shows us you care!
Highlight Your Leadership Skills: As an Associate Store Leader, you'll be driving team engagement. Use your application to showcase your leadership experience, especially in retail or high-touch service environments. Tell us about times you've coached or developed a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer!
How to prepare for a job interview at On
✨Know the Brand Inside Out
Before your interview, dive deep into On's brand values and customer experience philosophy. Understand their Cloud CX approach and think about how you can embody this in your role as Associate Store Leader. This will show your genuine interest and alignment with their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved store operations. Highlight specific instances where you identified skill gaps and facilitated training sessions, as this aligns perfectly with the role's requirements.
✨Be Ready to Discuss KPIs
Brush up on key performance indicators relevant to retail management. Be prepared to discuss how you've used data to drive decisions and improve store performance. This will demonstrate your analytical skills and ability to think systemically, which is crucial for the position.
✨Emphasise Emotional Intelligence
During the interview, reflect on your emotional intelligence and how it has helped you build strong relationships within your team. Share examples of how you've communicated authentically and influenced cross-functional stakeholders, as this is vital for fostering a culture of trust and accountability.