Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for our B2B dealers, ensuring they receive top-notch support and solutions.
- Company: Join On, a leading sports retailer focused on growth and innovation in a hybrid work environment.
- Benefits: Enjoy a supportive team atmosphere, personal development tools, and a focus on well-being.
- Why this job: Make a real impact by delivering exceptional service and building relationships with global partners.
- Qualifications: 1+ year in Customer Service or Account Management; familiarity with CRM systems is a plus.
- Other info: Work in a dynamic team that values communication, enthusiasm, and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
This role is located in Portland, OR for a hybrid work environment. As an Account Services Representative with a focus on our B2B dealers, your number one job is to ensure On dealers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our dealers and responsible for inquiries via phone and email. With each case you handle, you will aim to WOW our retailers and will always strive to find a customized solution. You will bring the necessary expertise in sportswear and will competently advise, support, and direct our customers, while delivering the WOW.
You will work with the core Account Services team at our North American HQ in Portland, Oregon, and interact daily with our global Happiness delivery teams in Europe, Australia, Brazil, and Japan.
Your Mission
- Work efficiently within multiple CRM systems, specifically Microsoft Dynamics 365, Salesforce, and vendor portals.
- Demonstrate ownership toward supporting our sales team and corresponding accounts.
- Oversee internal account administration of On's dealer accounts in Salesforce.
- Maintain responsibility for daily account management of orders, future orders, and invoicing of orders.
- Resolve issues promptly as they relate to assigned sales representatives and accounts including returns, damages, and sales order discrepancies.
- Act as the point of contact for assigned account(s) for all packing, shipping, and routing inquiries, maintaining an in-depth understanding of all compliance standards.
- Communicate daily with our 3rd Party Logistics warehouse regarding orders, returns, and any order discrepancies.
- Communicate with our dealers via phone and email while providing excellent customer service and accurate information (e.g. inventory levels, pricing, product information, re-orders, and pre-orders) within 24 hours.
- Other duties as needed.
Your Story
- 1+ year prior experience in Customer Service, Account Operations, or Account Management role.
- Understanding of various systems including D365 (or similar ERP), SPS Commerce, and Google Suite preferred.
- Intermediate Excel skills, PivotTables and LOOKUP skills are a plus.
- Excellent written and oral communication skills / interpersonal skills with a focus on relationship-building, listening and questioning.
Meet The Team
Being in direct contact with our partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Account Services. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Coordinator - Account Services employer: On
Contact Detail:
On Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Account Services
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and Salesforce, as these are crucial for the role. Consider taking online tutorials or courses to boost your confidence in using these systems, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult situations or complaints, as demonstrating your problem-solving abilities can impress the hiring team.
✨Tip Number 3
Research On's products and their competitors in the sportswear industry. Being knowledgeable about the market will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Tip Number 4
Prepare to discuss your experience in relationship-building and communication. Think of specific examples where you've successfully managed accounts or resolved issues, as this will demonstrate your fit for the Account Services role.
We think you need these skills to ace Coordinator - Account Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or operations. Emphasise any familiarity with CRM systems like Microsoft Dynamics 365 or Salesforce, as well as your ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team's goal of 'delivering the wow'.
Showcase Your Skills: Highlight your intermediate Excel skills and any experience with data analysis tools. If you have experience with PivotTables or LOOKUP functions, be sure to mention these as they are valuable for the role.
Demonstrate Cultural Fit: Research On's company culture and values. In your application, reflect on how your personal values align with their commitment to growth, inclusivity, and outstanding service. This will show that you're not just a fit for the role, but for the team as well.
How to prepare for a job interview at On
✨Show Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and provide exceptional service.
✨Familiarise Yourself with CRM Systems
Make sure you have a good understanding of Microsoft Dynamics 365, Salesforce, or similar systems. If you have experience with these tools, be ready to discuss how you've used them to manage accounts or improve customer interactions.
✨Demonstrate Problem-Solving Abilities
The company values a positive approach to challenges. Prepare to discuss situations where you've turned a problem into an opportunity, showcasing your ability to think on your feet and find customised solutions for clients.
✨Communicate Enthusiastically
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Show enthusiasm for the position and the company, as well as your passion for sportswear and customer satisfaction.
