Associate Store Leader（Bicester SH）

On’s Direct-to-consumer (DTC) team is a core part of the business, condensing and presenting the brand’s commitment and vision to movement. We engage directly with consumers, conveying On’s brand story, core values, and passion for sports. We are committed to providing a passionate, professional, diverse, and inclusive experience to every consumer.

Join On and lead your self-development for a long-term career. We look forward to achieving mutual success through our efforts.

You will oversee all store operations, including inventory management, IT systems, customer flows, and product training, as well as internal team responsibilities.

Your Mission

• Understand On\’s values and brand philosophy; stay updated on global activities and projects (e.g., sustainability, athlete stories). Act as a culture role model to promote understanding and implementation of management systems daily.
• Provide excellent customer service, focusing on the customer journey, operational excellence (FoH & BoH), and creating a wow customer experience.
• Drive key KPIs such as in-store traffic, UPT, conversion rate, sales assortment, inventory, and GTM plans by analyzing business and operational results.
• Understand On\’s recruitment philosophy; lead team planning and recruitment to build a high-performing team, including planning, feedback, standardization, and scheduling.
• Implement ongoing learning and development programs, including on-the-job coaching and training.
• Lead meetings to deepen team understanding and improve performance.
• Focus on self-growth and development, proactively creating a personal development plan with the Store Lead.

Your Profile

• 3-5 years’ experience in a customer-focused role with managerial duties; positive, energetic, and open to exploring new opportunities.
• Proactive in listening, helping, and suggesting; committed to delivering a WOW experience.
• Open to feedback for self-improvement.
• Entrepreneurial spirit with strong organizational skills to anticipate store needs.
• Collaborative team player with excellent interpersonal and communication skills.
• Native Chinese speaker fluent in English reading and writing.
• Willing to work weekends, evenings, and holidays as needed.
• Passionate about sports and regular exercise; love running is a plus.
• Retail experience in sports or fashion is advantageous.

About Our Team

The DTC team at On is fast-paced and dynamic. Working together with store staff, leadership, and the global team, we aim to revolutionize retail and deliver daily WOW moments.

We embody On’s Positive Spirit, creating an energetic store environment that reflects our passion and impact.

Shanghai, as China’s economic hub and a growing running community, hosts our largest retail footprint globally.

Everyone here is proud to grow with the company, fostering a culture of mutual respect and customer relationship building from the first interaction.

What We Offer

We focus on growth and progress, providing tools for holistic development—physical, mental, and professional. Our supportive, team-oriented environment encourages exploration, learning, and innovation, led by purpose.

As an Equal Opportunity Employer, we are committed to a fair and inclusive workplace, free of discrimination in recruitment, advancement, and retention.

Our hiring process is thorough, lasting about eight weeks, aimed at finding the right fit for both you and us. We encourage you to reflect on whether this environment aligns with your passions and skills, as this synergy creates the \’Wow\’ moment.

Application Process

It begins with your application for a specific role. We review all applications thoroughly, typically responding within 14 days. If selected, a follow-up will be arranged. If not, we encourage you to explore other opportunities with On.

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