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For Companies At a Glance
- Tasks: Provide top-notch IT and telecoms support to a diverse customer base.
- Company: Join a growing Managed Service Provider in Crewe with a supportive culture.
- Benefits: Competitive salary, company vehicle, laptop, mobile phone, and career progression.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: Experience in IT and telecoms, strong problem-solving skills, and a full UK driving licence.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 35000 £ per year.
My client is a growing Managed Service Provider supporting several hundred customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based in Crewe. You will be covering customer accounts in the surrounding area.
The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits.
Key Responsibilities- Manage and resolve IT and telecoms support tickets in line with SLAs
- Diagnose and fix network, connectivity, and hardware issues
- Install, configure, and maintain IT and telecoms infrastructure
- Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
- Carry out on-site visits to customer premises when required
- Order, provision, and configure telecoms services for new and existing customers
- Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
- Work with suppliers and carriers to ensure timely and accurate delivery
- Provide clear, professional communication to customers
- Deliver a high level of service and build trusted relationships
- Ensure issues are resolved efficiently and to a high standard
- Previous experience working for a Managed Service Provider (MSP)
- Strong knowledge of IT and telecoms systems
- Experience in diagnosis, repairs, maintenance, and installations
- Full UK driving licence
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
- Experience with VoIP and connectivity services
- Professional and customer-focused
- Organised with strong time management skills
- Proactive and solutions-driven
- Comfortable working in a fast-paced MSP environment
- Competitive salary of £30,000-£35,000 DOE
- Company vehicle with fuel paid
- Laptop
- Mobile phone
- Permanent role with career progression opportunities
- Exposure to a large and varied customer base
- Supportive management and team culture
- A chance to make a real impact in a growing business
Locations
Telecommunications Engineer in Cheshire, Crewe employer: On Time Recruitment Ltd
Contact Detail:
On Time Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Engineer in Cheshire, Crewe
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other telecoms pros. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT and telecoms. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! Research the companies you're interested in and customise your pitch to highlight how your experience aligns with their needs. This shows you're genuinely interested and not just sending out generic applications.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Telecommunications Engineer in Cheshire, Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT and telecoms, especially if you've worked for a Managed Service Provider before. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the role and show us your passion for providing top-notch customer service.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT and telecoms issues in the past. We love candidates who can think on their feet and tackle challenges head-on, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our growing team!
How to prepare for a job interview at On Time Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and telecoms systems. Be ready to discuss your experience with diagnosing and fixing network issues, as well as your familiarity with hardware like routers and firewalls. This will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've delivered excellent service in the past. Think about times when you resolved issues efficiently or built strong relationships with clients. This will demonstrate that you understand the importance of communication and trust in a Managed Service Provider environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. They might ask how you would handle a specific technical issue or a difficult customer. Practise your problem-solving approach and be prepared to explain your thought process clearly. This will highlight your ability to think on your feet and provide solutions.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Share instances where you went above and beyond to resolve a problem or improve a process. This could be anything from suggesting a new tool to streamline ticket resolution to taking the lead on a project. It shows you're not just reactive but also proactive in your work.
