On The Tools is a social media agency with a difference - we're the UK's only full-service, community first publishing group too! We create, produce and distribute shockingly good video content through our social media communities (and beyond), earning untouchable results for our clients.
Based in one of the most iconic offices in the West Midlands, a career with us is a vibrant one. We create together, we believe in being passionate and honest, and we always strive to have a consistent positive impact on our communities and the people around us - and we look for people who want to be part of that culture.
Our founder set out to create a company where nobody hated Mondays, or felt undervalued, and we work hard to uphold those principles.
If you're looking to be part of something special, something dynamic, something exciting - On The Tools could be the place for you.
THE ROLE
The On The Tools client services team ensures the smooth day-to-day management of a group of key accounts. This ranges from taking client briefs, managing internal resource allocation and monitoring account commercials. The team acts as the face of On The Tools, building long-lasting relationships and helping our clients hit their business objectives.
The role of an Account Manager is to take ownership of all work being briefed to On The Tools and developing strong, long lasting relationships with the client.
CLIENT MANAGEMENT
- Be responsible for all administrative tasks required on the project management of your accounts. Ensuring tasks are delegated as needed and providing suggestions that would improve processes and efficiency
- Lead creative sessions, using your knowledge of the client, their competitors and their sector to ensure ideas will resonate with key stakeholders and customers
- Build a robust knowledge of the client's sector, competitors, and customers
- Take detailed feedback from the client, ensuring it is accurately briefed back to the Creative and/or Production teams
- Support the Senior Account Manager and Account Director as and when required
- Lead WIP calls with the client, ensuring that notes are reviewed and accurately shared with all stakeholders
- Manage multiple briefs, ensuring project progress is tracked with status sheets and that you have a thorough understanding of the day-to-day project management activities
- Strive to strengthen the client relationship, developing a long-lasting partnership
- Regularly share any relevant industry or platform insights with the team, positioning yourself as a trusted advisor with your field of expertise
- Build a robust knowledge of the client's brand guidelines, allowing you to identify anything that may go against these before work is presented to the client
- Develop expert knowledge of our online communities and ensure any work produced for a client can also be published to one of our channels
- Thoroughly check post-campaign reports to ensure accuracy of data and share all key learnings with the client
- Identify potential problems before they become an issue, flagging them to the Senior Account Manager or Account Director and supporting them as required
- Liaise with finance to ensure all client billing is accurate and carried out in a timely manner and POs are received before commencing work
PROJECT MANAGEMENT
- Submit resource requests and ensure the projects are planned in a timely manner, alerting other departments to any changes to the brief and/or project timelines at the earliest opportunity
- Attend shoots as required, ensuring output is aligned with the brief and expectations of any clients present are well managed
- Keep a close eye on spend to ensure projects are delivered within agreed budgets, flagging any issues to the Senior Account Manager and Account Director at the earliest opportunity
- Consider the long term client scope, working with the production teams to consider and prepare for client requirements over the next quarter
- Work closely with the Senior Account Manager, Account Director, Content and Creative to ensure locations, props and talent for a shoot is aligned with client expectations and flag any potential issues to Senior Account Manager or Account Director.
- Support the Senior Account Manager and Account Director to produce quotes for projects, ensuring the specified budget provides sufficient cover to deliver high quality work within the agreed scope, and a reasonable margin for the business
- Liaise with the client and team members across the business to ensure tasks are completed in line with project timelines, problem solving as needed.
- Thoroughly proofread content before sending to the Senior Account Manager or Account Director for approval to check for inaccuracies, spelling errors or anything that conflicts with the brand guidelines or the brief
- Develop and maintain strong internal relationships to ensure projects run smoothly
- Work with the senior team and the new business team to ensure we've got all of the correct information and we're in a position to successfully deliver on client objectives
- Work with the creative team to build a response that will both demonstrate On The Tools credentials and provide a creative solution to the client's business challenge
- Work closely with the Senior Account Manager or Account Director on pitches that come into the business as required
TEAM MANAGEMENT
- Responsible for mentoring and/or managing, supporting and developing Account Executives and Senior Account Executives when required
- Monitor your teams capacity and raise any potential issues with your Senior Account Manager or Account Director in a timely manner
- Lead by example by keeping involved with the day-to-day briefs, ensuring that you're able to pick up work from your team members if they're out of the office or over capacity
- Carry out monthly catch-ups and six-monthly reviews with your direct reportees, where applicable
- Work with reportees to ensure they have access to relevant training to help further their career development
- Identify strengths and weaknesses of direct reports with the support of your Senior Account Manager and Account Director, providing day-to-day guidance on job performance and career development as appropriate
- Build a robust knowledge of the latest social media and digital marketing techniques and apply this knowledge to client projects
- Lead with content planning for social media campaigns and retained clients
- Lead internal creative sessions when required, contributing with ideas for concepts and effective social media content
THE SUCCESSFUL CANDIDATE WILL
- Be able to prioritise workload and manage multiple projects at once
- Have strong written and verbal communication skills
- Have a meticulous eye for detail to ensure brand and client projects are executed efficiently
- Works well as part of a team
- Have a valid UK driving license and access to a car
- Have the Right to Work in the UK
- Be able to work from On The Tools HQ in Birmingham
THE DETAIL
Salary: From £32,000 pro rata per annum
Holidays: 30 days per year, plus 3 days over Christmas and 2 days wellbeing days
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