At a Glance
- Tasks: Lead the Customer Interactions Platform to enhance digital experiences for customers and colleagues.
- Company: On the Beach, a dynamic travel company revolutionising holiday bookings since 2003.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of a rapidly growing company sending millions on their dream holidays.
- Why this job: Join a passionate team and shape the future of travel with innovative technology.
- Qualifications: Experience in platform management and a knack for improving customer journeys.
The predicted salary is between 36000 - 60000 £ per year.
We’re On the Beach! Since 2003, we have been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just the beginning of our story. We send around two million holidaymakers on their dream breaks every year. And we are still growing. Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more.
About The Role
As part of the newly formed Customer Experience team, the Customer Interactions Platform Manager will play a pivotal role in accelerating the digital customer and colleague experience at On the Beach. You will own, optimise, and evolve the Customer Interactions Platform (Zendesk), driving operational efficiency through automation and scalability whilst enhancing customer journeys across all contact channels to increase customer confidence, satisfaction, and support booking conversion.
What You’ll Be Doing Day To Day
- Platform Strategy
Platform Manager - Customer Interactions employer: On the Beach
On the Beach is an exceptional employer that fosters a vibrant and innovative work culture, where creativity and entrepreneurial spirit thrive. With a focus on employee growth, we offer numerous opportunities for professional development and career advancement, all while being part of a dynamic team dedicated to transforming the travel experience. Located in a fast-paced environment, our employees enjoy the unique advantage of working with cutting-edge technology and contributing to a company that sends millions of holidaymakers on their dream getaways each year.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Manager - Customer Interactions
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at On the Beach. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like On the Beach before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Manager - Customer Interactions
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to On the Beach:Your cover letter is your chance to shine! Tell us why you want to work at On the Beach specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at On the Beach!
How to prepare for a job interview at On the Beach
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
