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- Tasks: Lead the Customer Interactions Platform to enhance digital experiences for customers and colleagues.
- Company: On the Beach, a dynamic travel company revolutionising holiday bookings since 2003.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Join a passionate team and shape the future of travel with innovative technology.
- Qualifications: Experience in platform management and a knack for improving customer journeys.
- Other info: Be part of a rapidly growing company sending millions on their dream holidays.
The predicted salary is between 36000 - 60000 £ per year.
We’re On the Beach! Since 2003, we have been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just the beginning of our story. We send around two million holidaymakers on their dream breaks every year. And we are still growing. Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more.
About The Role
As part of the newly formed Customer Experience team, the Customer Interactions Platform Manager will play a pivotal role in accelerating the digital customer and colleague experience at On the Beach. You will own, optimise, and evolve the Customer Interactions Platform (Zendesk), driving operational efficiency through automation and scalability whilst enhancing customer journeys across all contact channels to increase customer confidence, satisfaction, and support booking conversion.
What You’ll Be Doing Day To Day
- Platform Strategy
Platform Manager - Customer Interactions employer: On the Beach
Contact Detail:
On the Beach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Manager - Customer Interactions
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they enhance customer experiences. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Platform Manager - Customer Interactions
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that connect you to the role and our mission at On the Beach. We want to see your enthusiasm for creating amazing holiday experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Platform Manager position. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to show us why they’re a perfect fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see your qualifications and how you can contribute to enhancing customer interactions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at On the Beach!
How to prepare for a job interview at On the Beach
✨Know Your Platform Inside Out
Make sure you’re well-versed in Zendesk and any other customer interaction platforms. Familiarise yourself with their features, benefits, and how they can enhance customer journeys. This will show your potential employer that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've optimised processes or improved customer experiences in previous roles. Be ready to discuss specific challenges you faced and how you overcame them. This will demonstrate your ability to drive operational efficiency, which is key for the role.
✨Understand the Company’s Vision
Dive deep into On the Beach’s mission and values. Knowing their journey from short-haul holidays to premium experiences will help you align your answers with their goals. It’ll also show that you’re genuinely interested in being part of their story.
✨Ask Insightful Questions
Prepare thoughtful questions about the Customer Experience team and the future of the Customer Interactions Platform. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values.