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- Tasks: Join a dynamic team to troubleshoot and maintain medical equipment across multiple hospital sites.
- Company: Be part of a leading global diagnostics company that values innovation and staff development.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and comprehensive employee benefits.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: Engineering qualification required; experience with medical equipment is a plus but not essential.
- Other info: Must reside in Hampshire or Dorset and have a valid UK driver's license.
The predicted salary is between 39000 - 65000 £ per year.
- Type: Permanent
Customer Support Engineer
The Company:
A market leading diagnostics company.
Global business
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Customer Support Engineer
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
Attending to breakdowns, repair and PPM.
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
Will also be providing customer training on the equipment
Covering the IVD portfolio
Full Product and training provided
Benefits of the Customer Support Engineer
£52,170 basic salary with some flex potentially depending on experience
Bonus 12% of Salary
Car or £7200 allowance
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance,
Benefit Funding
The Ideal Person for the Customer Support Engineer
Must have an engineering qualification, Bsc or HND of equivalent
Ideally you will have clinical pathology diagnostics experience
Will look at other complex medical equipment such as MRI systems
An ambitious and motivated, qualified field service professional
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
A logical and process-driven mindset driven & ability to manage personal time?
Disciplined to deliver service support in line with service KPIs?
Quick learner?with innovative and continual improvement mind-set?
Experience of “on-site” customer-facing engineering support
Proven track record of troubleshooting experience?
Good working knowledge of electronics, electro-mechanical systems and information technology
Knowledge of Customer Relationship Management
A valid driver’s license and indefinite rights of working in UK are required
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no.
0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally.
- Start: ASAP
- Duration: Full-Time
More Jobs from On Target Recruitment Ltd
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Customer Support Engineer employer: On Target Recruitment Ltd
Contact Detail:
On Target Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific diagnostic equipment and technologies mentioned in the job description. Understanding the IVD portfolio and having a grasp of clinical pathology diagnostics will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in engineering support. Be prepared to discuss how you've successfully managed customer relationships and resolved technical issues in the past.
✨Tip Number 3
Showcase your troubleshooting skills by preparing examples of complex problems you've solved in previous roles. This will demonstrate your logical and process-driven mindset, which is crucial for this position.
✨Tip Number 4
Since the role involves working across multiple hospital sites, emphasise your ability to manage time effectively and adapt to different environments. Mention any relevant experience that showcases your flexibility and discipline in delivering service support.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Support Engineer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in engineering support, particularly in clinical pathology diagnostics or similar fields. Use specific examples to demonstrate your troubleshooting skills and customer-facing experience.
Showcase Your Qualifications: Make sure to clearly state your engineering qualifications, such as a BSc or HND, and any additional certifications that may be relevant. This will help establish your credibility for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the Customer Support Engineer position and how your background makes you a suitable candidate. Mention your motivation to work in a progressive healthcare business and your commitment to delivering excellent customer service.
How to prepare for a job interview at On Target Recruitment Ltd
✨Showcase Your Technical Skills
As a Customer Support Engineer, you'll need to demonstrate your engineering qualifications and technical knowledge. Be prepared to discuss your experience with electro-mechanical systems and any relevant diagnostics equipment you've worked with.
✨Highlight Your Troubleshooting Experience
The role requires a proven track record in troubleshooting. Share specific examples of past challenges you've faced in a customer-facing engineering role and how you resolved them effectively.
✨Emphasise Your Customer Service Skills
Since this position involves direct interaction with clients, it's crucial to highlight your customer service experience. Discuss how you've trained customers on equipment or provided support, showcasing your ability to communicate complex information clearly.
✨Demonstrate Your Time Management Abilities
With responsibilities across multiple hospital sites, effective time management is key. Prepare to explain how you prioritise tasks and manage your schedule to meet service KPIs while maintaining high-quality support.
