Second Line Support Engineer

Our client is looking for a 2nd line support engineer to work mainly dayshift within the IT department of a busy site.

As a 2nd Line IT Support Engineer, you will be instrumental in delivering high-quality technical support and troubleshooting services to our clients. Reporting to the IT Support Manager, your core responsibilities will include resolving complex software and hardware issues while ensuring excellent customer service. Your expertise in Microsoft Windows Server, Active Directory, and computer networking will be essential in maintaining system integrity. Additionally, your skills in tools like SCCM and Intune will enhance our IT infrastructure, making you a vital asset in our mission to provide seamless IT solutions.

Responsibilities

• AD and Azure administration, Expertise in Active Directory for user and group management.
• At least 3 years IT experience
• Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
• PC and laptop setups
• Mobile phone administration, deployment using templated MDM scripts
• Basic networking knowledge, TCP/IP, Vlan
• Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence
• Proficient in Office 365 administration, including user management and configuration.
• File and share permissions
• SharePoint admin desirable
• Hands-on experience with end-user hardware and printer support.
• Skill with Microsoft Windows 10 and 11 operating systems.
• Experienced in deploying software remotely.
• Proven ability to thrive in a fast-paced technical environment in a similar role.
• React to system alerts, track backups

Skills And Qualifications Required

• Basic IT qualification, COMP TIA is desirable
• Microsoft training/course experience is essential
• Cloud (Azure) experience is desirable
• Able to communicate at all levels
• Work as part of a team and demonstrate a proactive approach
• Experience of working under pressure, and to deadlines
• Knowledge of Equality, Diversity and Dignity
• Robust experience of using O365
• Knowledge and experience of Windows 10

Schedule

• Monday to Friday
• 39 hours per week: 07.55 16.35 Monday to Thursday, 07.55 13.35 Friday

Education

• GCSE or equivalent (preferred)

Experience

• Customer service: 1 year (preferred)

Work Location

In person

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT System Training and Support

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