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- Tasks: Assist in daily cafe operations and deliver exceptional customer service.
- Company: Join Fodder, an award-winning farm shop and cafe supporting local producers.
- Benefits: Enjoy 34 days holiday, staff discounts, and no evening shifts.
- Why this job: Be part of a growing team making a positive impact in the community.
- Qualifications: Good communication skills and a friendly, proactive attitude.
- Other info: Dynamic work environment with opportunities for personal development.
Cafe Assistant at On Solutions
Department: Fodder Kitchen & Fodder Takeaway
Working Pattern: 12 hour contract, working 1 day in the week and 1 day at the weekend.
Reporting to: Catering Manager
About Us: Fodder is an award-winning farm shop and cafe celebrating the very best food and drink from Yorkshire. It acts as a shop window for local farmers and producers, helping consumers to access local food easily. All the profits go to help fund the charitable work of the Yorkshire Agricultural Society. Fodder is well known for its quality and exceptional customer service. Fodder is accredited with Best Companies as a Top 100 Mid sized Employer and Top 25 UK Best Charitable Employer.
Purpose of the Role: This is an exciting time to join the Fodder team, as we look to develop and expand our catering offer. The ideal candidate will therefore have the passion, energy and desire to develop themselves in this role, as we continue to grow. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Deliver first class Yorkshire service, whilst being efficient and hitting upselling targets.
Key Responsibilities
- Deliver outstanding Yorkshire customer service for each and every customer.
- Greet all customers with a smile and warm manner.
- Take customers orders in a quick and pleasant manner, while upselling the products needed.
- Prepare and ensure cold drinks and hot drinks are to a high-quality barista standard (training provided if required).
- Serve food & drink in a prompt and friendly manner.
- Take bill payments.
- Be proactive in helping service flow within the cafe and takeaway.
- Adhere to all Food safety Hygiene standards.
- Follow all Food & Health and Safety regulations for Fodder.
- Follow the Fodder HACCP plan and help complete all relevant paperwork to maintain 5 stars for food hygiene standards.
- Recognise the importance of fairness and equality in the workplace, treating everyone with dignity and respect.
- Be an ambassador of the Society values.
- It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
Experience & Qualifications
- Good level of written and verbal skills.
Personal Skills
- Excellent verbal and written communication skills.
- Polite and approachable.
- Focus, thoroughness, and keen attention to detail.
- Has a \’can do/will do\’ attitude.
- Excellent organisational skills.
- Analysis of own performance and takes steps to improve this.
- Remains focused when faced with competing demands.
- Adapts communication style to suit customers and colleagues, responding to feedback or queries.
- Accepts new ideas.
- Always conducts themselves in a courteous and professional manner.
- Always maintains the strictest levels of confidentiality.
Salaries and Benefits
- 34 days holiday (FT staff)
- Subsidised private healthcare scheme
- Staff discount
- Share of tips
- Uniform provided
- Free car parking
- No evening work
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Cafe Assistant employer: On Solutions
Contact Detail:
On Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Assistant
✨Tip Number 1
Get to know Fodder! Familiarise yourself with their menu and values. When you walk in for your interview, show off your knowledge about their commitment to local produce and exceptional customer service. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers and handle orders. Maybe even role-play with a friend. Being friendly and approachable is key, so let that shine through when you meet the team.
✨Tip Number 3
Be ready to talk about your 'can do/will do' attitude! Prepare examples of how you've tackled challenges in the past. Fodder loves proactive team members, so share your experiences that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Fodder family. Let’s get you that Cafe Assistant role!
We think you need these skills to ace Cafe Assistant
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and customer service shine through. We want to see that you’re excited about working in a cafe that celebrates local produce!
Be Personable and Approachable: Use a friendly tone in your application. Remember, we’re looking for someone who can greet customers with a smile, so make sure your personality comes across in your writing!
Highlight Relevant Skills: Make sure to mention any experience you have in customer service or food preparation. We value attention to detail and a 'can do' attitude, so don’t be shy about showcasing those skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join the Fodder team!
How to prepare for a job interview at On Solutions
✨Know Your Stuff About Fodder
Before the interview, do a bit of homework on Fodder. Understand their mission, values, and what makes them unique in the Yorkshire food scene. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your 'can do/will do' attitude.
✨Practice Your Upselling Techniques
Upselling is key in this role, so come prepared with some ideas on how you would encourage customers to try additional products. You could even role-play a few scenarios with a friend before the interview to get comfortable with it.
✨Be Ready to Discuss Food Safety
Fodder places a strong emphasis on food safety and hygiene standards. Brush up on basic food safety practices and be prepared to discuss how you would ensure compliance in your daily tasks. This shows that you take the role seriously and are committed to maintaining high standards.
