At a Glance
- Tasks: Engage with tenants, manage communications, and support site managers on exciting projects.
- Company: Join a leading recruitment consultancy in the construction sector.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a supportive team with excellent career progression opportunities.
- Why this job: Make a real difference in residents' lives while developing your communication and organisational skills.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
The On-Site Group are looking for a Resident Liaison Officer to work on a project in London SW19.
Job Description:
- To communicate effectively with tenants so that they remain informed and engaged with the works to take place.
- Provide a crucial link between the tenants, the operatives undertaking the work and the client.
- Support site managers so that they can carry out works effectively.
Responsibilities:
- Work with the site management to understand the programme of works and when work will be carried out on each home.
- Arrange access to property with the tenants and monitor appointments.
- Liaise with tenants to explain the work that will be carried out in their homes.
- Complete a profiling record for each tenant which will ensure the individual needs of each tenant.
- Where tenants are identified as having special needs, you must work with the site teams to ensure these are met.
- Complete property condition reviews with the tenant for each occupied property before any work starts.
- Produce regular updates such as newsletters that will keep the tenants up to date with the progress of the works.
- Liaise and work with each client's tenant representative, such as the housing authorities representative, and any tenant organisations representative.
- Conduct a tenant satisfaction survey after the works are complete.
- Organise tenant open evenings where they have an opportunity to assess proposed work plans.
- Identify and implement any tenant participation opportunities that arise.
- Participate in project management team meetings when requested.
- Understand and follow the site safety plans, as well as helping the tenants to stay safe.
- Support the site manager with admin in particular record keeping for health and safety forms.
- Maintain an up to date Health and Safety File.
- If an accident occurs onsite be the first point of call as a trained First Aider.
Essential:
- A customer-focused mindset.
- Comfortable using Microsoft Office and IT systems.
- Strong problem-solving and complaint-handling skills.
- Excellent verbal and written communication.
- Reliable, punctual, and well-organised.
- Able to prioritise, multitask, and adapt to changing deadlines.
Desirable qualifications but not essential:
- Health & Safety Awareness.
- First Aid qualification.
If this is of any interest for you, please contact Lily on 07385668164.
Resident Liaison Officer employer: On-Site Recruitment Limited
The On-Site Group is an exceptional employer, offering a supportive work culture that prioritises communication and collaboration. As a Resident Liaison Officer in London SW19, you will benefit from a dynamic environment where your contributions directly impact tenant satisfaction and project success, alongside opportunities for professional growth and development within the construction sector.
Contact Detail:
On-Site Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their team and improve tenant relations.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain complex information clearly. Role-play with a friend or family member to get comfortable discussing project details and tenant needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in communication and tenant engagement, as these are key aspects of the job. We want to see how you can connect with tenants and support site managers effectively!
Show Off Your Skills:Don’t forget to showcase your problem-solving and complaint-handling skills in your application. Use specific examples from your past experiences that demonstrate how you've tackled challenges. We love seeing how you can adapt and prioritise tasks in a busy environment!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your enthusiasm for the role without rambling. A well-structured application will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at On-Site Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with tenants and supporting site managers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully engaged with clients or resolved tenant issues in the past. Practising clear and concise responses will demonstrate your verbal and written communication skills, which are essential for this position.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints effectively. Be ready to discuss how you approached these situations and what the outcomes were. This will illustrate your strong problem-solving skills, which are crucial for a Resident Liaison Officer.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the project, team dynamics, or tenant engagement strategies. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
