At a Glance
- Tasks: Lead store operations, manage inventory, and create an exceptional customer experience.
- Company: Join On, a passionate brand dedicated to sports and movement.
- Benefits: Opportunities for self-development, diverse team culture, and career growth.
- Other info: Flexible hours including weekends; perfect for those who thrive in a fast-paced environment.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: 3-5 years in customer service with management experience; love for sports is a plus.
The predicted salary is between 30000 - 40000 £ per year.
On's Direct-to-consumer (DTC) team is a core part of the business, condensing and presenting the brand's commitment and vision to movement. We face consumers directly, interacting closely with them and conveying On's brand story, core values, and passion for sports. We are committed to providing a passionate, professional, diverse, and inclusive experience to every consumer.
You will oversee all store-related operations from inventory management to IT systems, customer flows, and product training, as well as all internal team-related responsibilities.
Your story:
- 3-5 years' experience in a customer-oriented setting with managerial responsibilities.
- Positive, optimistic, and energetic in the spirit of exploring the unknown.
- Proactive in listening and providing help and suggestions to others.
- Committed to providing consumers with a WOW experience.
- Willing to receive and give feedback as it is the foundation for self-growth.
- Entrepreneurial spirit and exceptional organizational skills to anticipate future store needs.
- Collaborative team player with strong interpersonal, hospitality, and communication skills.
- Native Chinese speaker with the ability to read and write in English fluently.
- Able to work on weekends, evenings, and holidays as needed.
- A sports lover with regular exercise habits and a passion for movement; loving to run is a strong plus.
- Retail operational experience in the sports or fashion industry is a strong plus.
Store Leader: Deliver WOW in Customer Experience & Ops employer: ON RUNNING
At On, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to grow and develop their skills. As a Store Leader, you will not only lead operations but also inspire a passionate team dedicated to delivering outstanding customer experiences, all while being part of a dynamic community that shares your love for sports. With opportunities for personal and professional growth, along with a commitment to diversity and collaboration, On is the perfect place for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader: Deliver WOW in Customer Experience & Ops
✨Tip Number 1
Get to know the company inside out! Research On's brand story, values, and their approach to customer experience. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting closely with consumers, it's crucial to demonstrate your strong interpersonal skills. Role-play common customer scenarios with a friend to build confidence and refine your responses.
✨Tip Number 3
Show off your passion for sports! Whether it's sharing your running experiences or discussing your favourite sports brands, let your enthusiasm shine through. This will resonate with On's culture and help you stand out as a candidate who truly fits the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the On team. Let's make that WOW experience happen together!
We think you need these skills to ace Store Leader: Deliver WOW in Customer Experience & Ops
Some tips for your application 🫡
Show Your Passion for Sports:Make sure to highlight your love for sports and any relevant experiences in your application. We want to see that you share our enthusiasm for movement and can convey that passion to our customers.
Tailor Your Experience:When detailing your previous roles, focus on your customer-oriented experience and managerial responsibilities. We’re looking for someone who can deliver a WOW experience, so make it clear how you've done this in the past.
Be Yourself:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Don’t be afraid to show us your positive and energetic spirit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at ON RUNNING
✨Know the Brand Inside Out
Before your interview, dive deep into On's brand story and core values. Understand their commitment to movement and how they engage with consumers. This knowledge will help you convey your passion for the brand and demonstrate that you're aligned with their vision.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you've delivered exceptional customer experiences. Highlight your managerial responsibilities and how you've positively impacted team dynamics. This will show that you have the right mindset to lead a store and create WOW moments for customers.
✨Emphasise Your Team Player Attitude
During the interview, express your collaborative spirit and strong interpersonal skills. Share stories that illustrate how you've worked effectively within a team, especially in high-pressure situations. This will reassure them that you can foster a positive work environment.
✨Be Ready for Feedback
Since the role values feedback as a tool for growth, be prepared to discuss how you've received and implemented feedback in the past. Show that you're open to learning and evolving, which is crucial for both personal and team development.
