At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in our Sydney store.
- Company: Join On, a vibrant brand passionate about movement and innovation.
- Benefits: Competitive pay, growth opportunities, and a fun work environment.
- Other info: Fast-paced role with opportunities for personal and professional development.
- Why this job: Be part of a team that values your passion for customer service and teamwork.
- Qualifications: 2+ years in retail, strong communication skills, and a love for sports or fashion.
The predicted salary is between 30000 - 40000 £ per year.
This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On's store in Sydney, Australia. As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On's Direct-to-Consumer (DTC) approach.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.
Your story:
- 2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role
- Background in the Running, Fashion or Sports Industry is preferred, but not a must
- Strong communication, hospitality, and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Experience with Microsoft Dynamics and/or other ERP (Enterprise Resource Planning system) is preferred, but not required
- Entrepreneurial spirit who expects the unexpected
Physical Demands:
This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.
Store Lead — Customer Experience & Merchandising employer: ON RUNNING
At On, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Store Lead in Sydney, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to be part of a passionate team dedicated to delivering exceptional customer experiences. Join us in a dynamic environment where your contributions are valued, and your love for movement can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Store Lead — Customer Experience & Merchandising
✨Tip Number 1
Get to know the company culture! Before your interview, dive into On's values and mission. This way, you can show how your passion for customer service aligns with their approach, making you a perfect fit for the team.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and ability to work in a fast-paced environment. We want to hear how you've made a difference in previous roles!
✨Tip Number 3
Show off your visual merchandising skills! If you have any experience with store displays or maintaining store conditions, be sure to mention it. Bring along photos or examples if you can – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Lead — Customer Experience & Merchandising
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and the retail environment shine through. We want to see how your enthusiasm aligns with On's core values and your love for movement!
Tailor Your Experience:Make sure to highlight your relevant experience in consumer-facing roles, especially if you've had supervisory responsibilities. We’re looking for how your background fits into the fast-paced world of retail, so be specific!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our positive work environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at ON RUNNING
✨Know Your Customer Service Stuff
Make sure you can talk about your previous customer service experiences confidently. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Show Your Passion for Movement
Since On values a passion for movement, be ready to share your personal connection to running, fashion, or sports. Whether it's a favourite running route or a memorable sporting event, let your enthusiasm shine through!
✨Demonstrate Team Spirit
This role requires working well with others, so prepare to discuss how you've contributed to a positive team environment in the past. Share stories that highlight your communication skills and ability to support your colleagues.
✨Get Familiar with Visual Merchandising
Even if you don't have direct experience, do some research on visual merchandising standards. Be prepared to discuss how you would maintain store condition and create appealing displays that attract customers.
