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- Tasks: Deliver an exceptional fan experience and drive brand loyalty in-store.
- Company: Join a dynamic team focused on premium customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant environment that ignites the human spirit through movement.
- Qualifications: 1+ years in retail or customer service, with strong communication skills.
- Other info: Must be available to work weekends, evenings, and holidays.
The predicted salary is between 24000 - 36000 £ per year.
As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.
Qualifications
- You have 1+ years of relevant experience in retail or in a customer service-related field.
- You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions.
- You possess organizational skills and attention to detail.
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences.
- Ability to work weekends, evenings and holidays as needed.
Store Advisor, South Congress employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Advisor, South Congress
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, values, and customer service philosophy. This will help you connect with the team and show that you're genuinely interested in delivering those 'wow' moments.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd engage fans and address their needs effectively.
✨Tip Number 3
Showcase your organisational skills! Think of examples from your past experience where you’ve successfully managed tasks or improved processes. This will demonstrate your attention to detail and ability to enhance the fan experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the Cloud CX philosophy right from the start!
We think you need these skills to ace Store Advisor, South Congress
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer experiences. Share specific examples from your past roles that highlight how you've gone above and beyond to engage with customers and create memorable moments.
Highlight Relevant Experience: Make sure to emphasise your 1+ years of experience in retail or customer service. We want to know how your background aligns with our Cloud CX philosophy and how you can contribute to our premium service standards.
Be Authentic and Personal: We love authenticity! Use your own voice in your application. Don’t just list skills; tell us how they’ve helped you in real situations. This will help us see the real you and how you fit into our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ON RUNNING
✨Know the Cloud CX Philosophy
Before your interview, make sure you understand the Cloud CX philosophy. This is crucial for a Store Advisor role, as it focuses on delivering exceptional customer experiences. Familiarise yourself with how this philosophy translates into real-life scenarios in the store.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your ability to engage customers and provide effective solutions. Think of specific instances where you turned a challenging situation into a positive experience for a customer. This will demonstrate your understanding of service excellence.
✨Demonstrate Attention to Detail
During the interview, be ready to discuss how you manage tasks with attention to detail. You might be asked about how you ensure a seamless operation in a retail environment. Share strategies you’ve used to stay organised and maintain high standards in your previous roles.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess your communication skills and ability to provide constructive feedback. Practice responding to common customer queries or complaints, showcasing your authentic service style and problem-solving abilities.
