In short
The Athlete Services Specialist drives the operational engine behind On's regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on-site event experiences, and administrative workflows, this role ensures our world-class athletes receive seamless support. The strategic 'why' is to eliminate operational friction for athletes and Athlete Managers, elevating On's reputation as the most athlete-centric brand in sports. The Athlete Services Specialist role reports to Lisa Kroth on the Athlete Strategy & Partnership team.
Your story
- Professional experience in logistics, supply chain, or operations, with a strong understanding of order-entry workflows, product forecasting, and inventory tracking.
- Hands-on experience with ERP/RPA systems (such as Microsoft Dynamics) and data management tools.
- Proven track record in event planning, on-site execution, and delivering high-touch hospitality tailored to elite talent, partners, or corporate events.
- Exceptional cross-functional collaboration skills, with the ability to navigate regional and global matrix structures across product, marketing, and finance.
- An athlete-first mindset, showing high empathy, adaptability, professionalism, and discretion when dealing with high-profile individuals and confidential matters.
Attributes of a successful candidate:
- Logistics & Order Management Proficiency: Skilled in RPA systems, Microsoft Dynamics, order-entry workflows, and product forecasting to manage inventory efficiently.
- Event & Hospitality Execution: Expert in event planning and on-site hospitality, ensuring seamless operations and premium experiences.
- Cross-Functional Collaboration: Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures.
- Athlete-First Mindset & Discretion: Empathetic, detail-oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes.
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Senior Specialist - Athlete Services employer: ON RUNNING
ON RUNNING in London is an exceptional employer that champions inclusivity and a vibrant work culture, making it an ideal place for those passionate about sports and customer service. Employees benefit from opportunities to engage with the community, participate in exciting events, and grow within a supportive team environment that values collaboration and premium service. With a focus on personal development and a dynamic atmosphere, ON RUNNING offers a rewarding experience for all Store Advisors.
