Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and manage store operations.
- Company: Join On, a dynamic brand passionate about movement and innovation in retail.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and community engagement.
- Why this job: Be part of a flagship store, shaping customer experiences and brand reputation.
- Qualifications: 2+ years in retail, strong communication skills, and proficiency in Italian and English.
- Other info: Expect a hands-on role with physical activity and a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
In short
This is your opportunity to become a core part of On\’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store – our first store in Italy!
On will rely on you to deliver exceptional customer service to each and every customer while embodying On\’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.
Your Mission
- Continuously embody and communicate On\’s values and brand philosophy to internal and external customers
- Provide exceptional customer service from the moment the Customer enters to the moment they leave
- Lead and mentor a team of Store Advisors by demonstrating an exceptional customer focused approach and coaching for improvement
- Manage, implement and monitor daily zoning schedules to enable optimal customer flows
- Open and close store following protocol
- Provide input and ideas on merchandising and engaging events / community activities for the store
- Contribute feedback to store leadership to continuously improve store processes and customer service level
- Help maintain the visual standards in the store to deliver a premium experience to our customers
- Assist with inventory management, placing new product orders and fill-in orders
- Other duties as needed
Your story
- 2+ year of experience within a retail work environment;
- Strong communication and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Ability to read, write and speak Italian & business proficiency in English.
Other information:
The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg). #J-18808-Ljbffr
Retail - Lead Store Advisor (Milan) employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Lead Store Advisor (Milan)
✨Tip Number 1
Familiarise yourself with On's brand values and philosophy. Understanding their core principles will help you embody these values during your interactions, making you a more appealing candidate.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for customers, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Prepare to discuss your experience in leading and mentoring teams. Highlight specific instances where you've successfully coached others, as this is a key aspect of the Lead Store Advisor role.
✨Tip Number 4
Be ready to share your ideas on visual merchandising and community engagement. This shows your proactive approach and willingness to contribute to the store's success beyond just daily operations.
We think you need these skills to ace Retail - Lead Store Advisor (Milan)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Retail - Lead Store Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant retail experience, particularly any leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills and ability to mentor others.
Write a Strong Cover Letter: In your cover letter, express your passion for the On brand and its values. Provide specific examples of how you've delivered exceptional customer service in the past and how you can contribute to the team in Milan.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at ON RUNNING
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue.
✨Demonstrate Leadership Qualities
As a Lead Store Advisor, you'll be mentoring a team. Discuss your leadership style and provide examples of how you've successfully led or trained others in previous roles. This will show that you're ready to take on the responsibility.
✨Familiarise Yourself with On's Brand Values
Research On's core values and brand philosophy before the interview. Be ready to discuss how these align with your own values and how you can embody them in your role, especially in terms of customer interaction and store presentation.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various retail scenarios, such as managing inventory or dealing with difficult customers. Practise your responses to common situational questions to demonstrate your problem-solving skills and adaptability.
