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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and embody On's brand values.
- Company: Join On's innovative Direct-to-Consumer team at the Beijing World Trade Center.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a key player in launching a new store and make a real impact.
- Qualifications: 3+ years in retail, with supervisory experience preferred; passion for sports is a plus.
- Other info: Exciting chance to engage with customers and enhance your leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
In short
This is your opportunity to become a core part of On\’s Direct-to-Consumer (DTC) team and commence the journey to bring On\’s Beijing World Trade Center Retail Store alive. As one of the first hires of the Beijing World Trade Center store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On\’s core values and passion for movement.
Your Mission
- Continuously embrace and communicate On\’s values and brand philosophy in team and customer interactions
- Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
- Maintain in-depth knowledge of product technical information and follow On\’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management and inbound / outbound product orders
- Other duties as needed
Your story
- 3+ year of experience within a retail work environment; +1 year in supervisory role
- A background in the Running, Fashion or Sports Industry is preferred but not a must
- Strong communication, hospitality and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement
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Retail - Lead Store Advisor（Taikoo li Bei） employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Lead Store Advisor（Taikoo li Bei）
✨Tip Number 1
Get to know the company inside out! Research On's values, products, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the running and sports industry. Building relationships can give you insider tips and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Retail - Lead Store Advisor（Taikoo li Bei）
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the brand and the role shine through. We want to see how much you love movement and customer service, so share your personal experiences that connect with On's values.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your retail experience and any supervisory roles you've had. We’re looking for specific examples of how you've delivered exceptional customer service or led a team.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity, so let us know who you are beyond your work experience. Share your interests, especially if they relate to running or sports!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at On.
How to prepare for a job interview at ON RUNNING
✨Know the Brand Inside Out
Before your interview, dive deep into On's values and brand philosophy. Familiarise yourself with their sustainability efforts and athlete stories. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role that focuses on customer engagement.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, be ready to discuss your leadership style. Share specific instances where you mentored others or improved team dynamics. Highlight your ability to inspire and motivate your colleagues.
✨Dress the Part
As you're applying for a retail position, make sure to dress in a way that reflects the brand's image. Opt for smart-casual attire that showcases your understanding of the fashion and sports industry. First impressions matter!
