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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and embody On's values.
- Company: Join On's innovative team at the Beijing World Trade Center store.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be a key player in creating an engaging retail experience and connect with customers.
- Qualifications: 3+ years in retail, supervisory experience, and strong communication skills.
- Other info: Passion for running and sports is a plus; great career development opportunities await!
The predicted salary is between 30000 - 42000 £ per year.
In short
This is your opportunity to become a core part of On\’s Direct-to-Consumer (DTC) team and commence the journey to bring On\’s Beijing World Trade Center Retail Store alive. As one of the first hires of the Beijing World Trade Center store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On\’s core values and passion for movement.
Your Mission
- Continuously embrace and communicate On\’s values and brand philosophy in team and customer interactions
- Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
- Maintain in-depth knowledge of product technical information and follow On\’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
- Help maintain the visual standards store to deliver a premium experience
- Assist with inventory management and inbound / outbound product orders
- Other duties as needed
Your story
- 3+ year of experience within a retail work environment; +1 year in supervisory role
- A background in the Running, Fashion or Sports Industry is preferred but not a must
- Strong communication, hospitality and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement
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Retail - Lead Store Advisor（Hopson） employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Lead Store Advisor（Hopson）
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into On's values and product offerings. This way, you can show how your passion for movement aligns with their mission and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your exceptional customer-focused approach.
✨Tip Number 3
Show off your leadership chops! Since you'll be supervising a team, prepare examples of how you've mentored others in the past. Highlight your ability to inspire and engage a team to create a positive store environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the On family and being part of the exciting journey at the Beijing World Trade Center store.
We think you need these skills to ace Retail - Lead Store Advisor（Hopson）
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and embodying On's values. Share your personal experiences that connect with our brand philosophy.
Tailor Your CV: Make sure your CV is tailored to the Lead Store Advisor position. Highlight your retail experience, especially any supervisory roles. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to join our team at the Beijing World Trade Center store. Mention any relevant skills or experiences that make you a great fit for this role. We appreciate a personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ON RUNNING
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into On's values and brand philosophy. Familiarise yourself with their sustainability efforts and athlete stories. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be ready to share examples of how you've successfully led others in the past. Think about specific situations where you mentored someone or improved team performance, and be prepared to discuss these during the interview.
✨Customer Service is Key
Prepare to discuss your approach to exceptional customer service. Have a few anecdotes ready that highlight how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering a premium experience.
✨Visual Merchandising Matters
As maintaining visual standards is part of the job, think about how you can contribute to this aspect. Bring ideas on how to enhance store displays or improve customer engagement through visual merchandising. This shows initiative and a proactive mindset.
