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For Companies At a Glance
- Tasks: Deliver exceptional customer service and embody On's values in a vibrant flagship store.
- Company: Join On, a leading brand in innovative sportswear, dedicated to movement and sustainability.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team, engage with cutting-edge technology, and enhance customer experiences.
- Qualifications: Experience in the running or fashion industry is a plus; strong communication skills are essential.
- Other info: Fluency in Japanese is required; English or other languages are a bonus.
This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's flagship store in the heart of Tokyo alive! On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
- Continuously embody and communicate On's values and brand philosophy to internal and external customers.
- Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product.
- Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories).
- Contribute feedback to store leadership to continuously improve store processes and customer service level.
- Help maintain the visual standards in the store to deliver a premium experience to our customers.
- Assist with inventory management, placing new product orders and fill-in orders.
- Other duties as needed.
Your story
- A background in the Running, Fashion or Sports Industry is advantageous.
- Strong communication and interpersonal skills, fluent in Japanese.
- Ability to take initiative, learn quickly, and work both independently and as part of a team.
- Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals.
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
- Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement.
Part Time Store Advisor employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Store Advisor
✨Tip Number 1
Familiarise yourself with On's brand values and philosophy. Understanding their commitment to sustainability and customer experience will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your passion for running, fashion, or sports during your interactions. Share personal experiences or stories that highlight your enthusiasm for these areas, as it can resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you would handle various customer service scenarios. Think of examples where you've successfully resolved issues or enhanced customer experiences, as this will demonstrate your capability in a retail environment.
✨Tip Number 4
Network with current or former employees of On if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a strong impression.
We think you need these skills to ace Part Time Store Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with On's values and brand philosophy. This will help you convey your alignment with their mission in your application.
Tailor Your CV: Highlight any relevant experience in customer service, particularly in the running, fashion, or sports industry. Make sure to showcase your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for movement and how you can contribute to enhancing the customer experience at On's flagship store. Mention specific examples of how you've provided exceptional service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your language is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at ON RUNNING
✨Show Your Passion for Movement
Make sure to express your enthusiasm for the brand and its core values during the interview. Share personal experiences related to running, fashion, or sports that highlight your connection to the industry.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Be ready to discuss specific situations where you listened to customer needs and created solutions, as this is crucial for the role.
✨Know the Brand Inside Out
Familiarise yourself with On's products, sustainability efforts, and athlete stories. Showing that you have done your homework will impress the interviewers and demonstrate your commitment to the brand.
✨Highlight Your Teamwork and Initiative
Be prepared to discuss instances where you've worked well in a team or taken the initiative in previous roles. This will showcase your ability to contribute positively to the store environment and adapt to various situations.
