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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and embody On's values.
- Company: Join On's innovative Direct-to-Consumer team at the Beijing World Trade Center.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Passion for running and sports is a plus; great career development awaits!
- Why this job: Be a key player in launching a new store and make a real impact.
- Qualifications: 3+ years in retail, supervisory experience, and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's Beijing World Trade Center Retail Store alive. As one of the first hires of the Beijing World Trade Center store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.
Your Mission
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
- Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work.
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product.
- Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories).
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness.
- Help maintain the visual standards store to deliver a premium experience.
- Assist with inventory management and inbound / outbound product orders.
- Other duties as needed.
Your story
- 3+ years of experience within a retail work environment; +1 year in supervisory role.
- A background in the Running, Fashion or Sports Industry is preferred but not a must.
- Strong communication, hospitality and interpersonal skills.
- Ability to take initiative, learn quickly, and work both independently and as part of a team.
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement.
Retail - Lead Store Advisor（Hopson） in London employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Lead Store Advisor（Hopson） in London
✨Tip Number 1
Get to know the company inside out! Research On's values, products, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a customer's problem or engage them with the product. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the running and sports industry. Building relationships can give you insider info and possibly a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at On.
We think you need these skills to ace Retail - Lead Store Advisor（Hopson） in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and the role shine through. We want to see how you embody On's core values and your passion for movement in your own words.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and any supervisory roles you've had. We’re looking for how your background aligns with the responsibilities of the Lead Store Advisor position, so be specific!
Be Customer-Focused: Since exceptional customer service is key, share examples of how you've gone above and beyond for customers in the past. We love hearing about your problem-solving skills and how you engage with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Beijing World Trade Center store.
How to prepare for a job interview at ON RUNNING
✨Know the Brand Inside Out
Before your interview, dive deep into On's values and brand philosophy. Familiarise yourself with their sustainability efforts and athlete stories. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be ready to share examples of how you've successfully led others in the past. Think about specific situations where you mentored someone or improved team performance, and be prepared to discuss these during the interview.
✨Demonstrate Exceptional Customer Service
Prepare to discuss your approach to customer service. Have a few anecdotes ready that highlight how you've gone above and beyond for customers. This is crucial as the role focuses heavily on delivering exceptional service and creating solutions for customer needs.
✨Visual Merchandising Matters
Since maintaining store condition and visual standards is part of the job, think about your experience with visual merchandising. Be ready to talk about how you've contributed to creating an appealing shopping environment in previous roles.