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For Companies At a Glance
- Tasks: Co-lead On's first retail store in Seoul and ensure exceptional customer service.
- Company: Join a dynamic team at On, a leading sports brand.
- Benefits: Competitive salary, growth opportunities, and a vibrant work environment.
- Why this job: Be part of an exciting launch and shape the future of retail.
- Qualifications: 3-5 years in customer-focused roles; retail experience is a plus.
- Other info: Fast-paced environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
In short
This is your opportunity to become a core part of On\’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On\’s first retail stores in Seoul.
As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store\’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
Your Mission
- Continuously embrace and communicate On\’s values and brand philosophy in team and customer interactions
- Support staff planning and hiring to build a high performing team
- Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
- Support monitoring of store key performance indicator to track health of business operations
- Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer
- Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
- Act as the in-store troubleshooting expert for On\’s store systems and core processes
Your story
- 3-5+ years of experience in a customer-focused setting including managerial responsibilities
- Operational retail experience in a sports or fashion environment is a strong plus
- A collaborative team player with strong interpersonal, hospitality and communication skills
- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Additional requirements
- Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
- Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.
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Associate Store Leader, Seoul employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Store Leader, Seoul
✨Tip Number 1
Get to know the company inside out! Research On's values and brand philosophy so you can show how you embody them in your interactions. This will help you stand out as a candidate who truly understands what they're all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail operations and customer service. Think of examples from your past experiences that showcase your skills in managing teams and delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the On team.
We think you need these skills to ace Associate Store Leader, Seoul
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love customer service and the sports or fashion industry. Share specific experiences that highlight your passion and how it aligns with On's values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in a customer-focused setting and any managerial responsibilities you've had. We appreciate when candidates take the time to connect their skills to what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We’re busy folks, so make it easy for us to see why you’re a great fit. Use bullet points where possible and avoid long paragraphs. Remember, we want to know about your achievements and how they relate to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at On!
How to prepare for a job interview at ON RUNNING
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into On's values and brand philosophy. Understand their mission and how they operate in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Since this role involves co-leading a team, be prepared to discuss your previous managerial experiences. Share specific examples of how you've built high-performing teams and contributed to their development. Highlight your ability to coach and train others, as this is crucial for the position.
✨Demonstrate Customer-Centric Thinking
As the Associate Store Leader, exceptional customer service is key. Think of scenarios where you've gone above and beyond for customers. Be ready to discuss how you would ensure that every customer has a great experience in the store, aligning with On's commitment to service excellence.
✨Prepare for Operational Questions
Expect questions about inventory management and store operations. Brush up on your knowledge of retail processes, especially in a sports or fashion environment. Being able to discuss how you would optimise stock levels and manage product flows will set you apart from other candidates.
