Team Lead

Based in the rapidly growing technology service hub of Belfast, Northern Ireland, we provide bespoke music metadata services to international clients within the media industry.

Working Hours: 35 hours per week with hybrid working and flexible shift patterns available between 08:00 and 17:00, Monday to Friday.

Salary Range: £23,962.00 (£25,465.00 after probation) to £27,114.88 per annum. Potential to earn up to £3000 per annum in performance related bonuses.

We will provide the essential IT equipment to support hybrid working. Applicants are responsible for ensuring they have access to a stable and reliable broadband connection at home.

We offer a range of benefits to our colleagues including:

• Hybrid working with a minimum requirement of 2 days of office attendance per week.
• Flexible full time shift patterns between the hours of 08:00 and 17:00, Monday to Friday.
• Annual leave increases with service length.
• Employee Assistance Programme, in conjunction with Inspire Workplace, giving all employees free access to a range of mental health support services.
• Bonus scheme available for relevant roles.
• Learning and development opportunities.
• Access to our corporate private health care plan with Vitality Health Insurance.
• Social interaction to promote a healthy life/work balance.

On Music is a family friendly, equality and diversity compliant and award-winning company, part of the wider Compact Media Group.

Purpose: To effectively manage the day-to-day operations within the team, developing a high standard of care and communication.

Key Responsibility Areas:

• Work directly to the Client Account Manager.
• With your manager, formulate and implement company strategies in relation to client care issues and policies.
• Develop an acceptable level of knowledge in relation to:
• All client systems, policies and data processes.
• Technical requirements by any client or in-house system.
• Any other processes, workflows as required by On Music.
• Provide training for new users as directed and agreed including documentation and feedback.
• Maintain excellent client relationships.
• Provide ad hoc reports to your manager or clients on team processing achievements in relation to targets.
• Use site visits and meetings as necessary to promote the company products and services.
• Manage team performance achieving company working practices and any client requirements.
• Manage team performance to ensure client requirements are reached.
• Develop personal improvement plans for staff under your care where applicable.
• Provide guidance and support to any team member as required.

General:

• Attend all meetings as required.
• Liaise effectively with internal management.
• To provide cover when and as agreed with the Senior Management team.
• To adhere to the terms, conditions and good practices of the company within the On Music Colleague Handbook.
• Any other duties, within reason and capability, as agreed with the Managing Director.

Essential Experience:

• Experience mentoring team members and providing basic workflow training.
• Experience working with large datasets in a target driven environment.
• Experience producing training materials (e.g. user guides).
• Experience in basic people management (e.g. performance reviews, development plans).
• 1 years experience, gained in the last 3 years, of managing a team of 3 or more individuals in a target driven industry.
• Experience in a client facing role.

Knowledge/Skills:

• Good working knowledge of Microsoft Office Suite (e.g. Word, Excel, Powerpoint, Outlook).
• Excellent interpersonal and communication skills.
• GCSE Mathematics and English Grade C or above.
• Experience of delivering presentations and training.
• A formal qualification in Microsoft Excel.

Competencies/Behaviours:

• Strong leadership skills.
• Analytically orientated/problem solver.
• Highly motivated, can do attitude.
• Attention to detail.

Please note, On Music retain the right to enhance the selection criteria in the event of an unprecedented response. Applicants must be 16 or over and must meet the criteria laid out in the person specification above.

Please download an application pack from Company Website / Careers - (Please see Application Pack). Applications must be submitted electronically to HR e-mail (Please see Application Pack). The closing date for receipt of completed applications is Wednesday 17th June 2026 at 5pm.