At a Glance
- Tasks: Provide IT support across various business units in a fast-paced entertainment environment.
- Company: Join WME, a leading agency in the entertainment industry with a dynamic culture.
- Benefits: Gain valuable experience, flexible working hours, and a chance to work with cutting-edge technology.
- Other info: 12-month Fixed-Term Contract with opportunities for growth and development.
- Why this job: Be part of an exciting team that supports innovative projects in the entertainment sector.
- Qualifications: Experience in Level 1 IT support and familiarity with ITIL principles required.
The predicted salary is between 30000 - 40000 £ per year.
WME is seeking an IT Support Engineer to support WME Group EMEA. This role will work across the agency’s businesses, including WME, 160/190, IMG Models, IMG Licensing, Done and Dusted.
You should be a strategic, thoughtful and savvy IT professional with a background in and passion for the entertainment industries. You must be detail-oriented, willing to do the work, possess exceptional relationship-building skills, and enjoy working in a highly iterative, agile and fast-paced environment. Must be flexible and able to move quickly from one subject to another. The role will report to WME’s IT Manager based in London (EMEA). Please note this is a 12 month Fixed-Term Contract.
Responsibilities
- Monitor the Helpdesk system for incoming incidents and service requests, ensuring all issues are accurately logged, tracked, and documented.
- Provide effective end-user computing support across a range of business units, delivering support both remotely and on-site to troubleshoot hardware, software, and connectivity issues.
- Work collaboratively with other IT team members and wider teams to support projects and ongoing IT operations.
- Maintain flexibility in working hours, including early starts, late finishes, and rotating schedules, in line with business requirements.
- Adhere to and support the enforcement of all information security policies and procedures.
- Assist with basic server administration tasks and support network connectivity where required.
- Support the deployment and day-to-day use of new technologies introduced to meet business needs.
- Communicate clearly and professionally with users at all levels, demonstrating the ability to work independently when required.
- Manage multiple tasks effectively while maintaining a calm, flexible, and customer-focused approach.
- Proactively identify opportunities to improve support processes, documentation, and user guidance.
- Provide IT support across multiple locations as required.
Technical Skills & Experience
- Working knowledge of ITIL principles and experience using ITSM tools for incident and requests.
- Familiar with enterprise imaging and deployment tools (e.g. Intune, Windows 11).
- Background in Level 1 IT Support.
- Administer and support the Microsoft Office / Microsoft 365 productivity suite.
- Experience with Microsoft Azure Active Directory and Microsoft 365 Admin, including user and access management.
- Enterprise experience deploying, managing, and supporting Windows, macOS, and iOS environments.
- Enterprise-level AV administration and support.
- Set up and support mobile devices and desktop telephony.
WME is an equal opportunity employer committed to a diverse and inclusive work environment.
IT Support Engineer (12M FTC) in London employer: On Location
WME is an exceptional employer, offering a dynamic and inclusive work culture that thrives on collaboration and innovation within the entertainment industry. As an IT Support Engineer, you will benefit from a supportive environment that encourages professional growth and development, while working in the vibrant city of London. With flexible working hours and a commitment to diversity, WME provides a rewarding experience for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (12M FTC) in London
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We think you need these skills to ace IT Support Engineer (12M FTC) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at On Location, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at On Location can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at On Location will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at On Location
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at On Location. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
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Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at On Location.
