At a Glance
- Tasks: Lead a vibrant store, ensuring every customer interaction is memorable and impactful.
- Company: Join a premium global brand focused on community and growth.
- Benefits: Supportive environment, personal development, and a focus on well-being.
- Other info: Empower your team and foster a culture of excellence and innovation.
- Why this job: Be the driving force behind an exceptional customer experience and team success.
- Qualifications: 6+ years in retail leadership with a passion for customer-centric operations.
The predicted salary is between 40000 - 50000 € per year.
As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community‑driven environment with an individualized, elevated customer experience. Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.
Your Mission
- Act as the ultimate owner of the internal and external fan experience, instilling a relationship‑first mindset and ensuring the capture of customer data is a critical behaviour for future success.
- Create business strategies that drive operational excellence, profitability, and team productivity.
- Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience.
- Set the bar for excellence as the final point of accountability for attention to detail, overseeing in‑store visual merchandising, product mix and premium operational execution across the floor.
- Lead and build an effective team by prioritising strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability.
- Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well‑being of the team.
- Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics.
Your story
- You bring 6+ years of experience in retail leadership or business management within a premium, community‑focused, or high‑growth global brand.
- You are an expert in customer‑centric operations, with a deep understanding of how to leverage data and individual connections to build long‑term brand loyalty.
- You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership.
- You have an entrepreneurial mindset, with experience identifying root‑cause improvements and taking full ownership of business outcomes in a dynamic environment.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Store Leader, Regent Street employer: ON.com
At On, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises personal growth and well-being. As a Store Leader on Regent Street, you will thrive in a community-driven environment that encourages innovation and empowers you to lead with purpose, while enjoying comprehensive training programs and a commitment to employee development. Join us to create memorable experiences for our fans and be part of a team that values empathy, collaboration, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader, Regent Street
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media, website, and any community events they host. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership, customer-centric approach, and ability to drive results. We want to hear how you've created WOW moments for customers and led teams to success.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Leader, Regent Street
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how your passion for retail and community engagement aligns with our mission to create those WOW moments for our fans.
Tailor Your Experience:Make sure to highlight your relevant experience in retail leadership or business management. We’re looking for someone who can demonstrate their understanding of customer-centric operations and how they’ve driven results in previous roles.
Be Authentic:We value emotional intelligence and genuine connections. Share your story and how your leadership style has positively impacted your team. Authenticity goes a long way in making a memorable impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ON.com
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's mission, values, and recent initiatives. This will help you demonstrate your genuine interest and show how your vision aligns with theirs.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leadership and team building. Share specific examples of how you've empowered your team in the past and how you plan to instil a relationship-first mindset in your new role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you’ve had to manage challenges or improve customer experiences, and be prepared to explain your thought process.
✨Highlight Your Community Engagement Experience
Since community engagement is key for this role, come prepared with ideas on how to drive local brand energy. Discuss any previous initiatives you’ve led that fostered community connections and enhanced customer loyalty.
