At a Glance
- Tasks: Lead a retail team to deliver an exceptional customer experience and drive sales.
- Company: Join a dynamic brand committed to excellence and inclusivity.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on operational excellence and customer satisfaction.
- Why this job: Be a brand champion and mentor while shaping the future of retail.
- Qualifications: 3+ years in retail with leadership experience; passion for fashion or sports is a plus.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence.
Your Mission
- Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
- Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer‑focused approach in all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organized environment.
- Product and Brand Expertise: Maintain an in‑depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
- Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill‑in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well‑organized, visually appealing displays. Continuously provide feedback to store leadership to refine processes and elevate customer service quality.
- Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on back‑of‑house processes, ensuring adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store’s premium standards and ensure smooth operations. Act as the store’s system and IT expert, providing first‑level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in‑store technology.
- Cross‑Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on front‑of‑house, back‑of‑house, and VM performance.
Qualifications
- 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
- Experience in the running, fashion, or sports industry is a plus, but a passion for these areas is essential.
- Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
- Proactive and quick to learn, thriving in both independent and collaborative settings.
- A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
- Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.
- Proficient in reading, writing, and speaking English.
About the Team
As a Lead Store Advisor, you will be an integral part of a dynamic retail team dedicated to delivering exceptional customer service and maintaining a high‑performance store environment. You’ll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail environment.
What we offer
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Retail - Lead Store Advisor - Battersea employer: ON.com
At On, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. As a Lead Store Advisor in Battersea, you will not only lead a passionate team but also enjoy opportunities for professional development while contributing to a premium customer experience in a dynamic retail environment. Our commitment to sustainability and community engagement further enhances the rewarding nature of your role, making it a truly meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail - Lead Store Advisor - Battersea
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their brand philosophy.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experience. Being able to share these experiences will show that you're ready to take on the Lead Store Advisor role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about team dynamics, store goals, and how they measure success. This shows your interest in the role and helps you understand if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Retail - Lead Store Advisor - Battersea
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and customer service shine through. We want to see how you embody our brand values and how excited you are about creating a premium shopping experience.
Tailor Your CV:Make sure your CV is tailored to the Lead Store Advisor role. Highlight your leadership experience and any relevant skills that align with the job description. We love seeing how your background fits with what we’re looking for!
Be Specific in Your Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it’s mentoring a team or driving sales performance, we want to hear about your achievements and how they relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ON.com
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in the company’s brand philosophy and values. Be ready to discuss how you can embody these in your role as a Lead Store Advisor. This shows that you’re not just interested in the job, but also in being a true ambassador for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your capability to mentor Store Advisors and drive sales performance effectively.
✨Master the Product Knowledge
Brush up on the technical specifications of the products you’ll be selling. Being knowledgeable about the latest trends in running, fashion, or sports will help you connect with customers and enhance their shopping experience. It’s all about showing that you’re passionate and informed!
✨Be Ready for Operational Questions
Expect questions about inventory management and operational excellence. Think of scenarios where you’ve handled stock levels or visual merchandising. Showing that you can maintain high standards while ensuring smooth operations will set you apart from other candidates.
