At a Glance
- Tasks: Ensure quality and compliance of retail tech systems through testing and release management.
- Company: Join a leading retail technology company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration across teams.
- Why this job: Be the key player in delivering seamless tech solutions that enhance retail operations.
- Qualifications: Experience with POS systems and strong QA or service delivery background required.
The predicted salary is between 35000 - 45000 £ per year.
The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations. The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk. Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.
Your Mission
- Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications.
- Validate system setup for NSO (New Store Openings) by completing end‑to‑end testing in a LIVE environment.
- Monitor and validate post‑release performance to ensure system stability.
- Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets.
- Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems.
- Validate POS‑to‑core system integration for product data, transactions, and reporting accuracy.
- Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment.
- Coordinate user acceptance testing (UAT) with Operations and business teams.
- Provide training, documentation, and knowledge transfer to support teams and end users.
- Manage the 24/7 service desk and act as third‑line support for escalations.
- Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests.
- Drive continuous improvement in service quality, escalation handling, and knowledge base documentation.
- Act as an escalation point for critical incidents impacting retail operations.
- Manage issue tracking, prioritisation, and resolution of defects identified during testing or post‑release.
- Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks.
- Maintain up‑to‑date documentation of testing, release notes, and support workflows for cross‑team use.
Your story
- Experience with POS systems, integrations, and retail IT environments.
- Strong background in testing, QA, release management, or service delivery.
- Knowledge of fiscalisation requirements in retail.
- Proven experience in service desk operations, SLA monitoring, or incident management.
- Excellent cross‑functional communication skills, able to work with technical and non‑technical teams.
- Detail‑oriented with strong documentation and process management skills.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Quality Assurance & Release Engineer, Retail employer: ON.com
As a Quality Assurance & Release Engineer in the retail sector, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to continuous improvement and collaboration across teams ensures that you will have ample opportunities to enhance your skills while contributing to the seamless delivery of technology solutions that impact store operations. With a focus on quality, compliance, and innovation, we offer a rewarding career path in a vibrant retail setting that values your expertise and fosters a culture of support and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance & Release Engineer, Retail
✨Tip Number 1
Network like a pro! Reach out to people in the retail tech space, especially those who work with POS systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with testing or release management, consider creating a portfolio or a case study. This can really help you stand out during interviews and showcase your hands-on experience.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of fiscalisation requirements and retail IT environments. We want you to be ready to discuss how you can ensure compliance and stability in retail technology systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re genuinely interested in joining us at StudySmarter.
We think you need these skills to ace Quality Assurance & Release Engineer, Retail
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Assurance & Release Engineer role. Highlight your experience with POS systems and any relevant testing or QA work you've done. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about retail technology and how your background makes you the perfect fit for this role. Don’t forget to mention your communication skills, as they’re key for liaising with different teams.
Showcase Your Attention to Detail:In QA, attention to detail is crucial. When writing your application, make sure there are no typos or errors. This shows us you take pride in your work and understand the importance of accuracy in testing and documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at ON.com
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of POS systems and retail IT environments. Be ready to discuss specific technologies you've worked with, especially those related to testing and release management. This will show that you’re not just familiar with the concepts but have hands-on experience.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled critical incidents or escalations in the past. Think about times when you had to coordinate with different teams to resolve issues. This will highlight your ability to act as a liaison between technology and operations, which is key for this role.
✨Get Familiar with Fiscalisation Requirements
Since compliance is a big part of the job, make sure you understand fiscalisation requirements in retail. You might be asked about how you would ensure compliance during testing, so having a solid grasp of these regulations will set you apart from other candidates.
✨Show Off Your Documentation Skills
Be prepared to talk about your approach to documentation and process management. Bring examples of how you've maintained testing records or release notes in previous roles. This will demonstrate your detail-oriented nature and your commitment to continuous improvement in service quality.
