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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join a dynamic team at Selfridges Concession, known for its innovative retail experience.
- Benefits: Inclusive work culture, career growth opportunities, and a supportive team atmosphere.
- Why this job: Make a real impact on customer experiences while developing your retail skills.
- Qualifications: 1+ years in retail or customer service with strong communication and organisational skills.
- Other info: Flexible hours including weekends and holidays; perfect for students looking to gain experience.
The predicted salary is between 20000 - 25000 £ per year.
As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.
Your Mission
- Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
- Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
- Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
- Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
Embrace Company Values
- The Team Spirit: Foster a collaborative and positive team environment.
- The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
- The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
- The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
Your story
- You have 1+ years of relevant experience in retail or customer service.
- You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
- You possess organizational skills and attention to detail.
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
- Ability to work weekends, evenings and holidays as needed.
About the Team
In this role, you will be part of a dynamic and passionate team dedicated to driving store success. You will work closely with fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Your role will be instrumental in fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.
What we offer
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Retail - Store Advisor, Selfridges Concession in London employer: ON.com
Contact Detail:
ON.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Store Advisor, Selfridges Concession in London
✨Tip Number 1
Get to know the store! Before your interview, pop into Selfridges and check out the vibe. Familiarise yourself with the layout, products, and any current promotions. This will help you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. We want to see that you can engage customers and resolve issues effectively, so be ready to tell your stories!
✨Tip Number 3
Be a team player! Highlight your ability to work collaboratively with others. Talk about times when you’ve contributed to a positive team environment or helped boost store presence through community engagement. We love a good team spirit!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about the team culture, upcoming events, or how you can contribute to store success. It shows you’re genuinely excited about the role and ready to embrace new ideas!
We think you need these skills to ace Retail - Store Advisor, Selfridges Concession in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged with customers and resolved their issues, so share specific examples that showcase your skills.
Be Organised and Detail-Oriented: Since you'll be managing stock and maintaining a clean environment, it's important to demonstrate your organisational skills. Mention any relevant experiences where you’ve successfully managed inventory or kept things tidy.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application. We appreciate candidates who can express their thoughts well, so don’t hesitate to show off your writing skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ON.com
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer inquiries or resolved issues in the past. This will show that you understand the importance of a positive shopping experience.
✨Showcase Your Team Spirit
Since teamwork is key in this role, think of instances where you've collaborated with others to achieve a common goal. Highlighting your ability to foster a positive team environment will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage stock levels and maintain an organised workspace. Bring up any relevant experiences where your attention to detail made a difference, as this aligns perfectly with the job requirements.
✨Embrace the Company Values
Familiarise yourself with the company's values and be prepared to discuss how you embody them. Whether it's your commitment to exceptional service or your willingness to embrace new ideas, showing that you align with their culture can set you apart.