At a Glance
- Tasks: Ensure quality and stability of retail tech systems through testing and release management.
- Company: Join a leading retail tech company focused on innovation and inclusivity.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
- Why this job: Be the bridge between tech and operations, making a real impact in retail.
- Qualifications: Experience with POS systems and strong QA or service delivery background.
The predicted salary is between 35000 - 45000 £ per year.
The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations. The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk. Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.
Your Mission
- Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications.
- Validate system setup for NSO (New Store Openings) by completing end‑to‑end testing in a LIVE environment.
- Monitor and validate post‑release performance to ensure system stability.
- Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets.
- Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems.
- Validate POS‑to‑core system integration for product data, transactions, and reporting accuracy.
- Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment.
- Coordinate user acceptance testing (UAT) with Operations and business teams.
- Provide training, documentation, and knowledge transfer to support teams and end users.
- Manage the 24/7 service desk and act as third‑line support for escalations.
- Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests.
- Drive continuous improvement in service quality, escalation handling, and knowledge base documentation.
- Act as an escalation point for critical incidents impacting retail operations.
- Manage issue tracking, prioritisation, and resolution of defects identified during testing or post‑release.
- Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks.
- Maintain up‑to‑date documentation of testing, release notes, and support workflows for cross‑team use.
Your story
- Experience with POS systems, integrations, and retail IT environments.
- Strong background in testing, QA, release management, or service delivery.
- Knowledge of fiscalisation requirements in retail.
- Proven experience in service desk operations, SLA monitoring, or incident management.
- Excellent cross‑functional communication skills, able to work with technical and non‑technical teams.
- Detail‑oriented with strong documentation and process management skills.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Quality Assurance & Release Engineer, Retail in London employer: ON.com
As a Quality Assurance & Release Engineer in the retail sector, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to continuous improvement and collaboration across teams ensures that you will have ample opportunities to enhance your skills while contributing to the seamless delivery of technology solutions that support our store operations. With a focus on quality and compliance, we offer a rewarding career path where your expertise will directly impact the success of our retail technology systems.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance & Release Engineer, Retail in London
✨Tip Number 1
Network like a pro! Reach out to folks in the retail tech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with POS systems or QA processes, consider creating a portfolio or a case study. It’s a great way to demonstrate your expertise beyond the usual application.
✨Tip Number 3
Prepare for interviews by brushing up on common QA scenarios and retail tech challenges. We recommend practising with a friend or even in front of the mirror to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance & Release Engineer, Retail in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Quality Assurance & Release Engineer. Highlight your experience with POS systems and any relevant testing or QA work you've done. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail technology and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since this role involves liaising between various teams, it's crucial to demonstrate your communication prowess. In your application, mention specific examples where you've successfully collaborated with both technical and non-technical teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ON.com
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of POS systems and retail IT environments. Be ready to discuss specific technologies you've worked with, especially those related to testing and release management. This will show that you’re not just familiar with the concepts but have hands-on experience.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled critical incidents or escalations in the past. Think about times when you had to coordinate with different teams to resolve issues. This will highlight your ability to act as a liaison between technology and operations, which is key for this role.
✨Get Familiar with Fiscalisation Requirements
Since fiscalisation compliance is crucial, do some research on the legal and tax regulations relevant to retail in the markets you’ll be working in. Being able to discuss these requirements confidently will set you apart from other candidates.
✨Show Off Your Documentation Skills
Be prepared to talk about your experience with documentation and process management. Bring examples of testing documentation or release notes you've created. This will demonstrate your attention to detail and your commitment to maintaining clear communication across teams.
