At a Glance
- Tasks: Deliver exceptional customer service and embody On's core values in a vibrant retail environment.
- Company: Join a dynamic team at On, a leading consumer brand in London.
- Benefits: Growth opportunities, supportive atmosphere, and focus on personal well-being.
- Other info: Fast-paced team culture with a focus on innovation and customer engagement.
- Why this job: Be part of a revolutionary retail experience and connect with passionate customers daily.
- Qualifications: Retail or customer-facing experience preferred; strong communication skills essential.
The predicted salary is between 20800 - 25000 £ per year.
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product.
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories).
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness.
- Maintain the visual standards in the store to deliver a premium experience.
- Assist with inventory management and inbound/outbound product orders.
- Other duties as needed.
Your story
- This is an entry level position, 1 - 2 years of experience within a retail or customer facing work environment would be an advantage.
- A background in the Running, Fashion or Sports Industry is preferred but not a must.
- Strong communication, hospitality and interpersonal skills.
- Ability to take initiative, learn quickly, and work both independently and as part of a team.
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement.
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.
About the Team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason. Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think. Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things. Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.
Retail - Store Advisor (London Spitalfields, 3 month contract) employer: ON.com LLC
At On, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through our comprehensive training programmes and opportunities for advancement within the EMEA region. With a focus on high-end retail projects, you will be part of a collaborative team that values creativity and excellence, making your contributions impactful in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail - Store Advisor (London Spitalfields, 3 month contract)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail - Store Advisor (London Spitalfields, 3 month contract)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to ON.com LLC:Don’t forget to personalise your application for ON.com LLC! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at ON.com LLC
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that ON.com LLC offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at ON.com LLC and contribute positively during your temporary stint.
