Account Executive

On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide, with office locations in London, San Francisco, Los Angeles and NYC. We help brands to cut through the noise, capture consumer attention and leave lasting impressions that live beyond the shareable, streamable, screamable moment. We are specialists in creating extraordinary brand events – immersive, engaging and unrivalled.

The London office is the most recent to open its doors in the OBE family, making us the new kids on the block, but backed by years of experiential experience. Boasting a heavy-hitting portfolio of incredibly active brands and a range of well-established partners, we’re well set for an exciting future. We work with brands that care, value meaningful relationships, and are prepared to challenge what’s gone before.

The Account Executive is a proactive individual eager to cut their teeth and get stuck into all areas of Experiential Marketing, with a particular focus on customer service and administration. With a keen desire to learn and a passion for the industry, the Account Executive will have the opportunity to work across a multitude of service areas, including:

• Customer Service
• Account & Project Administration
• Event Production Support

This role will begin by joining the project team for one of OBE’s biggest clients, delivering a large-scale, major sporting campaign in summer 2026. You will be part of a team ensuring we provide a best-in-class service to our client’s customers. A significant proportion of your opening 6 months with the agency will be allocated to customer support. Beyond this initial campaign, as an Account Executive you will have involvement across all aspects of our services, providing a helping hand across all OBE’s teams: account, production and creative.

On a day-to-day basis, you will work collaboratively and creatively with your colleagues, suppliers and clients in order to help deliver high-quality campaigns. Fresh thinking is part of our DNA, bringing disruptive and innovative ideas to all of our campaigns.

Responsibilities

The Account Executive role can be varied, and you will have a wide range of responsibilities, including:

• Customer Engagement – 50%
  • Customer service response management via email and phone
  • Main point of contact for all customer enquiries – including interest in hospitality services
  • Supporting the delivery of content on digital platforms, including website and social
  • Inputting into content concepts and timings
  • Supporting the day-to-day delivery of customer engagement and acquisition campaigns/planners
• Account & Project Administration – 25%
  • Assisting the Account Lead in managing day-to-day relationships with allocated clients
  • Working alongside the Account Lead to facilitate client briefs
  • Managing specific day-to-day administrative tasks, including KPI weekly reporting
  • Supporting the creation of key client documentation for event day
  • Managing your own workload using OBE London’s project management processes
  • Supporting with the presentation of responses to briefs and key documents to clients
  • Supporting Account Lead with the management of delivery budgets
• Event Production Support – 25%
  • Supporting the Event Production Lead with innovative and creative solutions in the design and delivery phase of campaigns
  • Assisting the Event Production Lead with the management of key suppliers, stakeholders and partners
  • Supporting on-ground execution of client events
  • Supporting the completion of key event delivery documentation

About the Person

We are looking for a highly dedicated member of the team with a keenness to learn. As an Account Executive at OBE London you:

• Are passionate about brand and experiential marketing in the sport and entertainment space
• Are willing to learn from the team around you
• Have a DNA of fresh thinking to help create disruptive campaigns
• Have good verbal and written communication skills
• Are highly organised
• Are experienced in using MS Office (strong Outlook and Excel skills desired)
• Have excellent attention to detail
• Have great interpersonal skills
• Are a problem solver and solutions driven
• Are calm under pressure and approachable at all times
• Have strong multi-tasking skills

Package

Contract: Permanent (January 2026 start)
Hours: 37.5 hours a week
Location: Hybrid, London, minimum of 3 days a week in office / with your colleagues
Salary: £28,000
Holiday: 25 days annual leave (pro rata), Bank Holidays & time off in lieu for every weekend day worked

Benefits

• Pension contribution
• Flexi Friday and hybrid working policy
• Professional development and training
• Approaches to wellness and physical activity