At a Glance
- Tasks: Deliver exceptional customer service and embody On's core values in a vibrant retail environment.
- Company: Join a dynamic team at On, a leading consumer brand in London.
- Benefits: Growth opportunities, supportive atmosphere, and focus on personal well-being.
- Other info: Fast-paced team environment with a focus on innovation and customer engagement.
- Why this job: Be part of a revolutionary retail experience and connect with passionate customers daily.
- Qualifications: Retail or customer-facing experience preferred; strong communication skills essential.
The predicted salary is between 10 - 12 £ per hour.
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product.
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories).
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness.
- Maintain the visual standards in the store to deliver a premium experience.
- Assist with inventory management and inbound / outbound product orders.
- Other duties as needed.
Your story
- This is an entry level position, 1 - 2 years of experience within a retail or customer facing work environment would be an advantage.
- A background in the Running, Fashion or Sports Industry is preferred but not a must.
- Strong communication, hospitality and interpersonal skills.
- Ability to take initiative, learn quickly, and work both independently and as part of a team.
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement.
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.
About the Team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason. Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Retail - Store Advisor (part-time) employer: On-Ag-5
At On, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. Our commitment to employee growth is reflected in our supportive environment that encourages personal development and innovation, while our focus on teamwork ensures that every member feels valued and empowered. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and embracing the spirit of movement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail - Store Advisor (part-time)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including On-Ag-5, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail - Store Advisor (part-time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like On-Ag-5 that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at On-Ag-5 will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about On-Ag-5 and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at On-Ag-5
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at On-Ag-5, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at On-Ag-5!
