Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Job description:
Job Purpose:
We are recruiting an experienced Customer Service and Business Development Supervisor to take day-to-day responsibility for our Customer Service function and ensure our customers receive a consistently high level of service. Working within a fast-paced food manufacturing environment, this is a hands-on role requiring someone who is comfortable dealing with changing priorities, tight deadlines and the day-to-day challenges of supplying short shelf-life products. The successful candidate will understand the importance of building strong customer relationships whilst balancing operational capabilities and commercial requirements.
Key Responsibilities:
You will supervise and support the Customer Service team, take ownership of key customer relationships and work closely with departments across the business to ensure customer requirements are understood and delivered. As On A Roll does not operate a traditional sales team, the role will also support business development, new customer enquiries and tender opportunities, working closely with the Directors and wider management team. This is a full-time position working Monday to Friday, with flexibility required to meet the needs of the business.
Key Tasks:
- Take day-to-day responsibility for the Customer Service function, ensuring customer enquiries, orders, issues and requests are dealt with promptly and professionally.
- Supervise and support the Customer Service team, prioritising workloads and ensuring appropriate cover and service standards are maintained.
- Develop strong working relationships with customers and act as a trusted point of contact for key accounts.
- Manage customer expectations effectively, particularly when dealing with short-notice changes, production or stock issues, delivery challenges and other operational pressures.
- Work closely with Production, Planning, Supply Chain, Technical, NPD, Transport and Dispatch to ensure customer requirements are understood and delivered.
- Take ownership of customer service issues and complaints, ensuring appropriate action, communication and follow-up.
- Ensure customer orders are processed accurately and efficiently from receipt through to production and despatch.
- Identify potential issues before they affect the customer and take a proactive, practical approach to finding solutions. xgikmsk
- Support the onboarding of new customers, including systems, ordering processes, product information and internal communication.
- Monitor customer activity and identify changes in ordering patterns, potential opportu Please click on the apply button to read the full job description
Business Development Manager in Middlesbrough employer: On a Roll Sandwich Company
Join a passionate team dedicated to crafting exceptional food in a supportive and friendly manufacturing environment. With a focus on quality and attention to detail, we offer a fantastic canteen with discounted meals and opportunities for personal growth within the company. If you thrive in a collaborative setting and have strong administrative skills, this is the perfect place for you to make a meaningful impact.
Contact Details:
On a Roll Sandwich Company Recruitment Team
