Job description: Job Purpose: We are recruiting an experienced Customer Service and Business Development Supervisor to take day-to-day responsibility for our Customer Service function and ensure our customers receive a consistently high level of service. Working within a fast-paced food manufacturing environment, this is a hands-on role requiring someone who is comfortable dealing with changing priorities, tight deadlines and the day-to-day challenges of supplying short shelf-life products. The successful candidate will understand the importance of building strong customer relationships whilst balancing operational capabilities and commercial requirements. Key Responsibilities: You will supervise and support the Customer Service team, take ownership of key customer relationships and work closely with departments across the business to ensure customer requirements are understood and delivered. As On A Roll does not operate a traditional sales team, the role will also support business development, new customer enquiries and tender opportunities, working closely with the Directors and wider management team. This is a full-time position working Monday to Friday, with flexibility required to meet the needs of the business. Key Tasks: Take day-to-day responsibility for the Customer Service function, ensuring customer enquiries, orders, issues and requests are dealt with promptly and professionally. Supervise and support the Customer Service team, prioritising workloads and ensuring appropriate cover and service standards are maintained. Develop strong working relationships with customers and act as a trusted point of contact for key accounts. Manage customer expectations effectively, particularly when dealing with short-notice changes, production or stock issues, delivery challenges and other operational pressures. Work closely with Production, Planning, Supply Chain, Technical, NPD, Transport and Dispatch to ensure customer requirements are understood and delivered. Take ownership of customer service issues and complaints, ensuring appropriate action, communication and follow-up. Ensure customer orders are processed accurately and efficiently from receipt through to production and despatch. Identify potential issues before they affect the customer and take a proactive, practical approach to finding solutions. Support the onboarding of new customers, including systems, ordering processes, product information and internal communication. Monitor customer activity and identify changes in ordering patterns, potential opportunities or areas of concern. Maintain accurate customer records, pricing information, correspondence and relevant commercial information. Help develop and improve Customer Service procedures, reporting and ways of working. Support new business opportunities and customer enquiries, including customer follow-ups, samples, presentations, product information and tasting days. Assist with the coordination and completion of tenders, PQQs and customer questionnaires, gathering information from relevant departments and ensuring deadlines are met. Help coordinate new business projects from initial enquiry through to launch and ongoing account management. Attend customer meetings, presentations and site visits where required, and identify opportunities to develop existing customer accounts. About you: Significant experience in a customer service, customer account or commercial support role. Previous experience working in a fast-paced, reactive environment where priorities can change quickly. Experience dealing directly with business customers and building strong, professional relationships. Experience supervising, mentoring or supporting other members of a team. Confident handling difficult conversations and resolving problems calmly and commercially. Strong organisational skills with the ability to manage multiple priorities and deadlines. Commercially aware and able to understand the impact decisions have on both the customer and the business. Excellent written and verbal communication skills with strong attention to detail. Confident using Microsoft Office, particularly Excel. Experience within food manufacturing, FMCG, foodservice, retail supply, logistics or another time-critical manufacturing environment is highly desirable. Experience supporting tenders, PQQs, new business proposals or commercial presentations would be an advantage. Experience using CRM, ERP or online customer ordering systems would be an advantage. Flexible, resilient and comfortable working independently as well as part of a wider team. Benefits: Free parking On-site parking Ability to commute/relocate: Middlesbrough TS2 1RY: reliably commute or plan to relocate before starting work (required) Work Location: In person
TPBN1_UKTJ
Business Development Manager employer: On A Roll Sandwich Company Ltd
As a Shift Manager at our company, you will be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries starting from £38,000, along with opportunities for training and development in a fast-paced environment, ensuring that you can thrive while contributing to the production of high-quality food-to-go products.
Contact Details:
On A Roll Sandwich Company Ltd Recruitment Team
