At a Glance
- Tasks: Lead and optimise operations for a thriving online furniture business across multiple UK marketplaces.
- Company: Dynamic e-commerce company focused on growth and innovation.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional development.
- Other info: Join a vibrant team with a focus on customer satisfaction and operational excellence.
- Why this job: Take charge of a growing business and make a real impact in the e-commerce space.
- Qualifications: Experience in e-commerce operations and managing multi-channel marketplaces is essential.
The predicted salary is between 36000 - 45000 € per year.
We are seeking an experienced Operations Manager to take full ownership of a growing online furniture business operating across multiple UK marketplaces. This is a hands-on leadership role requiring someone who can manage and scale a multi-channel e-commerce operation end-to-end — from inventory and fulfilment through to marketplace performance, commercial strategy, and customer experience.
Location: Pocklington, YO42 1NS | Salary: £36,000–£45,000 | Full-time
- Business & Operations Management
- Take full ownership of daily business operations across all departments
- Improve operational performance, processes, and workflows company-wide
- Work closely with marketing, finance, customer service, and supply chain teams
- Prepare operational reports, KPIs, and performance updates for the Managing Director
- Marketplace & Commercial Operations
- Manage operations across UK marketplaces including Amazon, Wayfair, The Range, B&Q, eBay and other platforms
- Develop and implement strategies for online merchandising, pricing, and promotions to maximise sales and customer satisfaction
- Ensure operational readiness to support campaigns, promotions, and peak periods
- Inventory, Logistics & Suppliers
- Monitor inventory levels using inventory control systems
- Oversee stock availability, replenishment, and forecasting
- Manage fulfilment, warehousing, and logistics partners
- Coordinate with vendors and suppliers, negotiating favourable terms while maintaining strong professional relationships
- Finance & Administration
- Manage operational financial processes including payroll coordination, bookkeeping support, cash flow oversight, and POS/order management systems
- Assist with budgeting, cost control, and operational planning
- Ensure accurate records and smooth operational systems
- Team Management & Development
- Oversee recruitment, onboarding, and employee training
- Develop team capabilities across online sales operations, customer service, and marketplace processes
- Manage schedules, workloads, and performance across teams
- Customer Experience & Compliance
- Ensure high standards of customer service, delivery performance, and returns handling
- Handle operational escalations and problem resolution
- Ensure compliance with company policies, marketplace requirements, and health & safety standards
- Maintain safe, organised, and compliant operational environments
Essential Requirements
- Proven experience as an Operations Manager (or similar) within an e-commerce / online marketplace business
- Hands-on experience managing marketplaces such as Amazon, Wayfair, The Range, B&Q, eBay
- Experience managing end-to-end operations for an online retail business
- Strong understanding of multi-channel operations, including inventory, logistics, and fulfilment
- Experience using Linnworks (or similar multi-channel inventory/order management systems)
- Experience managing teams, suppliers, and operational performance
- Strong leadership, organisational, and problem-solving skills
- Commercial mindset with the ability to drive improvements and results
- Comfortable reporting directly to senior management / Managing Director
Please note this role requires direct, hands-on experience in e-commerce marketplaces. Applications without relevant marketplace and multi-channel experience are unlikely to be considered. If you are a results-driven operator with proven experience running marketplace-led e-commerce operations and want to take full ownership of a growing business, we’d love to hear from you.
Operation manager for an online E commerce business in Pocklington employer: OMRAX LIMITED
Join a dynamic and innovative online furniture business in Pocklington, where we prioritise employee growth and development within a collaborative work culture. As an Operations Manager, you will enjoy competitive salary packages, hands-on leadership opportunities, and the chance to make a significant impact on our multi-channel e-commerce operations. We foster a supportive environment that values creativity and initiative, ensuring that every team member can thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Operation manager for an online E commerce business in Pocklington
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work in operations. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with marketplace management and operational improvements. When you get the chance to chat with potential employers, share specific examples of how you've driven results in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to show how your experience aligns with their needs—this can really set you apart!
✨Tip Number 4
Prepare for interviews by researching the company’s current operations and challenges. Think about how you can add value right from day one. Bring ideas to the table during your interview—show them you’re not just a fit, but the perfect fit for their team!
We think you need these skills to ace Operation manager for an online E commerce business in Pocklington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in e-commerce and marketplace management, focusing on relevant achievements that showcase your skills in inventory, logistics, and team management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our online furniture business. Mention specific experiences that relate to the job description and show us your passion for e-commerce.
Showcase Your Leadership Skills:As a hands-on leader, we want to see how you've successfully managed teams in the past. Share examples of how you've developed team capabilities and improved operational performance in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing business!
How to prepare for a job interview at OMRAX LIMITED
✨Know Your Marketplaces
Make sure you’re well-versed in the specific marketplaces mentioned in the job description, like Amazon and eBay. Research their operational nuances and be ready to discuss how you've successfully managed these platforms in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your hands-on leadership experience. Think about times when you’ve improved team performance or resolved operational issues. This role is all about managing teams, so demonstrate your ability to lead effectively.
✨Understand Inventory Management
Brush up on inventory control systems, especially if you have experience with Linnworks or similar tools. Be prepared to discuss how you’ve monitored stock levels and ensured operational readiness during peak periods.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving skills. Prepare to share specific instances where you’ve handled operational escalations or improved processes. This will show your potential employer that you can think on your feet and drive results.
