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- Tasks: Manage aftersales operations and enhance customer experience across the Midlands region.
- Company: Join OMODA Motors, a rapidly growing brand under Chery Group.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Fast-paced role with extensive travel and significant career growth potential.
- Why this job: Be a key player in transforming customer experiences and driving brand success.
- Qualifications: Experience in OEM or Retailer Aftersales Management is essential.
The predicted salary is between 40000 - 50000 £ per year.
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Chery has always focused on developing domestic and international markets. After more than 20 years of development, Chery's sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
Our Business requires a Regional Aftersales Manager for the Midlands Region of our Retailer Network. The role will cover Midlands cities in England. Applicants should be based in the Midlands of England.
Omoda | Jaecoo (UK) Limited is growing at an exponential rate. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role or having worked in a Retailer: Group Aftersales Manager position. You will be required to travel within your Region and to our Business Head Office in Chiswick.
Main Responsibilities- Investor Relationships: Develop robust relationships with your Region's Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty.
- Customer Experience: You will need to become directly involved in Customer cases and take ownership of the Customer journey.
- Technical Support & Warranty Claims: You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes.
- Performance Management: Omoda | Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence.
- Brand Ambassador: You will be needed to attend and support Brand events during the year.
- Customer Complaint Resolution: Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end.
- Dealer Balance Scorecard (DBS) Improvements: Rolling 3, 6, 9 and 12 month trends will become your core objective.
- Special Project Champion: To support our business growth and your personal development, you are welcome to take ownership of Special Projects.
- You will need to be a robust, calm and efficient operator.
- Relationship building will come naturally to you.
- You will be capable of managing a busy diary which may change at a moment's notice.
- You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
- Proficiency in Microsoft Office including reporting and data analysis platforms.
Regional Aftersales Manager - Midlands in West Bromwich employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager - Midlands in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching OMODA Motors and its competitors. Understand their products, values, and market position. This knowledge will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a car. Highlight your relevant experience and how it aligns with the Regional Aftersales Manager role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the position and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Regional Aftersales Manager - Midlands in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in aftersales management and any relevant achievements that align with OMODA's focus on customer experience and dealer relationships.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed dealer relationships or resolved customer complaints in the past. Make it personal and engaging!
Showcase Your Adaptability: Given the dynamic nature of the role, it's crucial to demonstrate your ability to adapt under pressure. Include examples from your previous roles where you had to pivot quickly or manage multiple priorities effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining the OMODA team. Plus, it’s super easy!
How to prepare for a job interview at OMODA UK
✨Know Your Stuff
Before the interview, make sure you understand OMODA Motors and its position in the automotive market. Familiarise yourself with their products, values, and recent developments. This will not only show your interest but also help you tailor your responses to align with their goals.
✨Showcase Your Experience
Prepare specific examples from your previous roles that demonstrate your ability to manage relationships, resolve customer complaints, and improve performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Be Ready for Pressure
Given the high expectations of the role, be prepared to discuss how you handle pressure and adapt to changing circumstances. Share instances where you've successfully navigated challenging situations, highlighting your calmness and efficiency under stress.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans, the team you'll be working with, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.