Warranty Specialist

OMODA & JAECOO are new brands built by Chery Group, which is a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of the Chery Group. Its business scope covers the R&D, production and sales of passenger cars.

Chery Motors

Since founded, Chery has always adhered to a technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicles, CKD parts, engine and vehicle manufacturing technology and equipment to the overseas market.

Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalisation through the implementation of product strategy, localisation strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.

Role Purpose

We are looking for a detail-oriented and proactive Warranty Specialist to join the Chery UK Aftersales team. This is a key role responsible for the end-to-end management of warranty operations across our UK dealer network. The successful candidate will oversee warranty claim approval, continuously improve warranty processes and policies, and deliver training to dealerships to ensure compliance with Chery's warranty standards. This position plays a vital part in controlling warranty costs, enhancing product reliability, and maintaining high levels of customer satisfaction.

Main Responsibilities:

1. Warranty Claim Review & Approval

• Review, validate, and approve warranty claims submitted by the dealer network, ensuring accuracy, completeness, and compliance with Chery's warranty policies and manufacturer guidelines.
• Assess repair orders for proper documentation, labour operation codes, failure codes, and causal parts verification.
• Identify and flag potentially fraudulent or non-compliant claims and escalde as appropriate.
• Handle claim corrections, rejections, and charge-backs, ensuring timely resubmission and resolution.

2. Warranty Process Improvement & Policy Development

• Continuously review and refine warranty claim processes to improve efficiency, accuracy, and cost-effectiveness.
• Analyse warranty data and KPI reports to identify recurring product or service issues, cost-saving opportunities, and process improvement areas.
• Monitor warranty spend, burn rates, and outstanding receivables; prepare monthly warranty performance and trend reports for management.
• Stay current with all OEM announcements, factory recalls, technical bulletins, and warranty policy updates.
• Develop and deliver warranty-related training programmes to the Chery UK dealer network, covering claim submission procedures, policy interpretation, and common claim errors.
• Provide ongoing guidance and technical support to dealership service teams on warranty policy, claim documentation, and compliance requirements.
• Conduct regular warranty audits (virtual and on-site) at dealer locations to ensure adherence to Chery's standards and identify improvement opportunities.
• Communicate warranty policy updates, bulletins, and best practices to the dealer network in a timely manner.

4. Stakeholder Collaboration

• Liaise with Chery International and other internal stakeholders on warranty-related inquiries and escalations.
• Build and maintain strong working relationships with dealer partners, service technicians, and internal aftersales teams.
• Collaborate with the parts department to ensure warranty parts are properly retained, labelled, and available for inspection.

Requirements:

• Minimum 3–5 years of experience in automotive warranty administration, aftersales, or service operations.
• Proven experience in reviewing, processing, and approving warranty claims in line with OEM policies.
• Strong understanding of warranty claim procedures, dealer processes, and manufacturer compliance requirements.
• Excellent analytical skills with the ability to interpret warranty data and identify trends.
• Outstanding attention to detail, organisational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills in English.
• Experience working with an importer, distributor, or OEM aftersales team.
• Familiarity with Chery or other Chinese automotive brand warranty policies.