Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve technical issues and support dealers with expert guidance.
- Company: Join OMODA Motors, a cutting-edge brand from the renowned Chery Group.
- Benefits: Enjoy opportunities for travel, skill development, and a dynamic work environment.
- Why this job: Be part of a tech-driven company making waves in the automotive industry.
- Qualifications: 5 years in automotive technical support; engineering qualification preferred.
- Other info: Willingness to travel is essential; hybrid and electric vehicle training provided.
The predicted salary is between 36000 - 60000 £ per year.
About Us: OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Responsibilities:
- Taking ownership of reported technical issues and leading through to resolution via the OMODA & JAECOO technical support system.
- Provide field technical support to OMODA & JAECOO Dealer network and create visit reports.
- Prioritise and manage multiple complex open cases at one time.
- Escalate unresolved cases to the appropriate engineering team ensuring a swift customer focused solution is found and agreed.
- Liaise with Quality Improvement to support with any quality issues related to the product.
- Liaise with Customer Experience team to support them with any customer complaints related to the product.
- Contribute to developing the OMODA & JAECOO technical support system.
- Review technical documentation received from the HQ ensuring applicability to the UK market and highlight any translation requirements.
- Create technical presentations and seminars and deliver to technicians, ensuring best practices are shared across the Dealer network.
- Create and update technical service bulletins, troubleshooting guides and training materials.
- Support the Warranty Team by verifying technical failures and providing expert recommendations.
- Carry out any other appropriate work relevant to the role as required.
Requirements:
- Minimum 5 years of experience in a previous technical support role within the automotive sector.
- A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
- Demonstrate the ability to diagnose and troubleshoot complex technical cases.
- Experience with diagnostic tooling and engineering logging equipment.
- Ability to influence and engage at all levels to maximise the voice of Aftersales.
- Willingness to travel and stay away from home as and when the role requires.
- IMI recognises that training in hybrid and electric vehicle systems is essential.
- Ability to read and understand engineering drawings, including electrical diagrams.
- Customer-focused at all times.
- Proficient in written and spoken English.
- Proficiency in Microsoft Office.
- Full and clean driving license.
Technical Support Specialist - North Region employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - North Region
✨Tip Number 1
Familiarise yourself with OMODA Motors and Chery Group's products and services. Understanding their technology-driven strategy and recent innovations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those with experience in technical support roles. Attend industry events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Brush up on your diagnostic tooling skills and engineering logging equipment knowledge. Being able to demonstrate your proficiency in these areas during discussions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer complaints and how you've resolved complex technical issues in the past. Highlighting your customer-focused approach will resonate well with the hiring team.
We think you need these skills to ace Technical Support Specialist - North Region
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly within the automotive sector. Emphasise your ability to diagnose and troubleshoot complex issues, as well as any experience with diagnostic tooling.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for OMODA Motors and their commitment to technological innovation. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Showcase Relevant Qualifications: Clearly outline your formal technical or engineering qualifications, and any certifications that demonstrate your expertise in hybrid and electric vehicle systems. This will help you stand out as a qualified candidate.
Prepare for Technical Questions: Anticipate technical questions related to diagnosing and resolving automotive issues. Be ready to discuss your previous experiences and how you handled complex cases, as this will showcase your problem-solving abilities.
How to prepare for a job interview at OMODA UK
✨Showcase Your Technical Expertise
Make sure to highlight your experience in diagnosing and troubleshooting complex technical issues. Be prepared to discuss specific examples from your previous roles, especially those related to the automotive sector.
✨Demonstrate Customer Focus
Since the role is customer-facing, emphasise your ability to engage with customers and resolve their complaints effectively. Share instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with OMODA & JAECOO
Research OMODA Motors and its parent company, Chery Group. Understanding their products, values, and market position will help you tailor your responses and show genuine interest in the company.
✨Prepare for Technical Scenarios
Anticipate technical questions or scenarios that may be presented during the interview. Practising how you would approach these situations can demonstrate your problem-solving skills and readiness for the role.
