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- Tasks: Resolve technical issues and support our dealer network with expert guidance.
- Company: Join a leading automotive brand focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and ongoing training in cutting-edge vehicle technology.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference by enhancing customer experiences and supporting the latest automotive tech.
- Qualifications: 5+ years in technical support, preferably in the automotive sector, with strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Taking ownership of reported technical issues and leading through to resolution via the OMODA & JAECOO technical support system.
- Provide field technical support to OMODA & JAECOO Dealer network and create visit reports.
- Prioritise and manage multiple complex open cases at one time.
- Escalate unresolved cases to the appropriate engineering team ensuring a swift customer focused solution is found and agreed.
- Liaise with Quality Improvement to support with any quality issues related to the product.
- Liaise with Customer Experience team to support them with any customer complaints related to the product.
- Contribute to developing the OMODA & JAECOO technical support system.
- Review technical documentation received from the HQ ensuring applicability to the UK market and highlight any translation requirements.
- Create technical presentations and seminars and deliver to technicians, ensuring best practices are shared across the Dealer network.
- Create and update technical service bulletins, troubleshooting guides and training materials.
- Support the Warranty Team by verifying technical failures and providing expert recommendations.
- Carry out any other appropriate work relevant to the role as required.
Requirements
- Minimum 5 years of experience in a previous technical support role within the automotive sector.
- A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
- Demonstrate the ability to diagnose and troubleshoot complex technical cases.
- Experience with diagnostic tooling and engineering logging equipment.
- Ability to influence and engage at all levels to maximise the voice of Aftersales.
- Willingness to travel and stay away from home as and when the role requires.
- IMI recognises that training in hybrid and electric vehicle systems is essential.
- Ability to read and understand engineering drawings, including electrical diagrams.
- Customer-focused at all times.
- Proficient in written and spoken English.
Technical Support Specialist employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for a Technical Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled complex technical issues in the past, as well as how you’ve contributed to improving customer experiences. We want to see that you can handle the heat!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve diagnosed and resolved technical challenges. This will demonstrate your ability to take ownership of issues and lead them to resolution, just like the role requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the OMODA & JAECOO technical support system.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years in technical support, especially in the automotive sector. We want to see how your past roles have prepared you for tackling complex technical issues like a pro!
Tailor Your Application: Don’t just send a generic CV! Customise your application to reflect the specific skills and experiences that match our job description. We love seeing how you can contribute to the OMODA & JAECOO technical support system.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your technical skills and experiences. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OMODA UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially related to the automotive sector. Be prepared to discuss specific tools and techniques you've used in previous roles, as well as how you've diagnosed and resolved complex issues.
✨Showcase Your Customer Focus
Since this role is all about customer satisfaction, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle complaints and ensure a swift resolution, demonstrating your commitment to a positive customer experience.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific technical challenges or customer complaints. Practise articulating your thought process and problem-solving strategies, as this will show your ability to manage multiple cases effectively.
✨Highlight Your Communication Skills
You'll need to liaise with various teams, so be prepared to discuss how you communicate technical information clearly. Think of examples where you've created reports or presentations, and be ready to explain how you ensure everyone is on the same page.