Sales Support Assistant

OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.

Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.

The Sales Support Specialist is a key contributor to the success of the sales team and dealership network, ensuring efficient operations, maintaining high levels of customer satisfaction, and enhancing sales processes. This role involves overseeing sales operations, coordinating with various departments, managing administrative responsibilities, and providing essential support to help the team achieve sales objectives within the automotive sector.

Responsibilities:

• Generate industry reports using SMMT and Insight data.
• Prepare and manage daily, weekly, and monthly sales reports, including forecasts and performance metrics.
• Coordinate communication between customers, dealers, and internal teams, ensuring smooth operational processes.
• Oversee pricing strategies for campaigns and quarterly sales initiatives, ensuring alignment with business goals.
• Manage inbound customer inquiries via calls and emails, delivering prompt and accurate responses.
• Plan and organize marketing events, POS materials, and other sales support initiatives.
• Maintain and update CRM systems, including discount terms, and support fleet and Motability operations.

Requirements:

• At least two years’ experience within the automotive and/or leasing industry is desirable.
• Experience in Fleet/Retail Administration and working with customers.
• A proficient level of numeracy and literacy with good written and verbal communication skills.
• Strong IT skills and is competent in using Microsoft Office, including Microsoft Excel.
• Be a motivated and well-organised individual, including the ability to work on your initiative with support from your Line Manager.
• The ability to work well within a team and can support and challenge colleagues appropriately.