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- Tasks: Manage relationships with retailers and enhance customer experience across North England and Scotland.
- Company: Join OMODA & JAECOO, innovative brands under Chery Group, a leader in the automotive industry.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for personal development.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction and dealer performance.
- Qualifications: Strong relationship-building skills, adaptability, and proficiency in Microsoft Office required.
- Other info: Frequent travel across the region and involvement in exciting brand events.
The predicted salary is between 36000 - 60000 £ per year.
About Us: OMODA & JAECOO are new brands built by Chery Group, a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group. Its business scope covers the R&D, production, and sales of passenger cars.
Main Responsibilities:
- Investor Relationships: Develop robust relationships with your Region’s Retailers. Manage and deliver elements which cover reward, challenge, and penalty. Act as a representative and ambassador for the Omoda & Jaecoo Brands.
- Customer Experience: Become directly involved in Customer cases and take ownership of the Customer journey. Understand vehicle/ownership conditions to bring Customer issues to a swift conclusion.
- Technical Support & Warranty Claims: Support Technical and Warranty Teams with managing Dealer objections and timeframes. Qualify gaps and suggest solutions when required.
- Dealer Audits: Conduct frequent and planned dealer visits to measure the Network’s ability to deliver optimum Customer Experience. Manage time efficiently to ensure dealer visits and administration are up-to-date.
- Performance Management: Manage and influence metrics within the Dealer Balance Scorecard (DBS). Ensure positive performance trends in Aftersales KPIs.
- Brand Ambassador: Attend and support Brand events during the year, which may be outside your Region and could run outside of business hours.
KPI’s:
- Customer Complaint Resolution: Manage and resolve Customer cases in a timely manner. Take ownership of Customer/Dealer complaints.
- Parts Sales Management: Manage parts targets and processes to drive repeat and incremental parts purchases. Measure and manage returns.
- Dealer Balance Scorecard (DBS) Improvements: Focus on rolling trends to celebrate and maintain positive KPI performance. Address negative performance with recovery actions.
- Special Project Champion: Take ownership of Special Projects to improve commercial propositions and processes.
Requirements: You will need to be a robust, calm, and efficient operator, capable of taking on a large amount of responsibility. Relationship building will come naturally, and you will manage a busy diary that may change at a moment’s notice. Adaptability and willingness to take new instructions are essential. Proficiency in Microsoft Office, including reporting and data analysis platforms, is required. A full and clean driving license is necessary.
Regional Aftersales Manager - North England and Scotland employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager - North England and Scotland
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with OMODA & JAECOO's brand values and customer service philosophy. Understanding their approach will help you align your discussions during interviews and demonstrate your commitment to their mission.
✨Tip Number 3
Prepare for potential interview questions by thinking about how you would handle specific scenarios related to customer complaints and dealer management. Use examples from your past experiences to illustrate your problem-solving skills.
✨Tip Number 4
Showcase your ability to manage multiple tasks effectively. Be ready to discuss how you prioritise your workload and ensure timely follow-ups on dealer visits and customer issues, as this is crucial for the role.
We think you need these skills to ace Regional Aftersales Manager - North England and Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Regional Aftersales Manager role. Focus on your relationship-building abilities, customer experience management, and any technical support experience you may have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the OMODA & JAECOO brands and explain how your background makes you a perfect fit for the position. Mention specific examples of how you've successfully managed customer relationships or improved performance metrics in previous roles.
Highlight Key Achievements: When detailing your work history, emphasise key achievements that demonstrate your ability to manage dealer relationships, resolve customer complaints, and drive sales. Use quantifiable results where possible to showcase your impact.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at OMODA UK
✨Understand the Brand
Before your interview, make sure you have a solid understanding of OMODA & JAECOO and their position within the automotive industry. Familiarise yourself with their values, mission, and recent developments. This will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Relationship-Building Skills
As a Regional Aftersales Manager, building relationships is key. Prepare examples from your past experiences where you've successfully developed strong relationships with clients or stakeholders. Highlight your communication skills and how you adapt your approach to different audiences.
✨Prepare for Customer Experience Scenarios
Expect questions related to customer experience and complaint resolution. Think of specific instances where you've resolved customer issues effectively. Be ready to discuss your approach to understanding root causes and how you ensure a positive outcome for both the customer and the business.
✨Demonstrate Time Management Abilities
Given the extensive travel and dealer visits required for this role, be prepared to discuss how you manage your time efficiently. Share strategies you've used in the past to balance multiple responsibilities and ensure that all tasks are completed on schedule.
